An ombudsman is a valuable resource and point of contact for families who have needs best cared for by another Navy spouse. The Ombudsman is someone who will listen! They can refer Navy families to various support agencies for assistance. The Ombudsman's major role is a bridge between the Command, its family members and the resources of the community. They act as a two-way communicator, a referral agent, and interpersonal helper for family members.
The ombudsman is a person with whom you can discuss a problem in confidence. They have promised to treat the problems you discuss in a confidential and professional manner, and can make sure you are informed about services and opportunities available to you. The ombudsman is a person the Command has instructed and trained because they CARE very much about making your life easier. The Command wants family members to have a contact person for just about any question they may have through the Navy Ombudsman Program. If we don't know the answer, we will provide you with a resource that can answer your questions.
We can also answer questions before you arrive. Feel free to write, call or email.
1751 Morris Street
Norfolk, VA 23511-2808
The Staff Ombudsmen: Marcia Hovey - SURFLANTombuds@gmail.com