NAVY 311 is a single point of customer service entry into the shore infrastructure and network of Fleet support providers.
NAVY 311: Ready to help sailors any time, any where, any question.
Your 24/7/365 gateway for the following issues and more:
Why Navy 311?
NAVY 311 is not a new service, but rather a new name for the Customer Relationship Management (CRM) component of the Navy's Distance Support (DS) capability. As such, "NAVY 311" simplifies help desk access and easily identifies this assistance from among the many other important Fleet Distance Support services.
Many forward-thinking government organizations and municipalities are using centralized "3-1-1" call centers to cost-effectively expand citizen services and streamline operations. In the same manner, NAVY 311 is focused on achieving Fleet customer service excellence through modern technology, timely feedback, and increased operational efficiency.
How does NAVY 311 help Sailors?
Have a question? Then call NAVY 311. It's that simple. NAVY 311 is here to help Sailors perform their daily work and manage their Navy life.
You can call us about maintenance, ship parts and/or repair, personnel or career matters, training, quality of life, facilities, medical support, ordnance, or any other non-emergency, non-tactical topic.
The NAVY 311 service is available to Sailors and other Service members, military families, civilians, veterans, contractors, and the occasional inquisitive citizen.
Benefits of NAVY 311
NAVY 311 aims to provide an enterprise framework for proactive service delivery to the Fleet and past and predictive analysis to leadership for fact-based resource decisions. Some key benefits of NAVY 311 include:
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