UNCLASSIFIED//

ROUTINE

R 312249Z MAY 11

FM CNO WASHINGTON DC

TO AL NAVADMIN
NAVADMIN

BT
UNCLAS
FM CNO WASHINGTON DC//N1//
TO NAVADMIN
INFO CNO WASHINGTON DC//N1//
NAVADMIN 174/11

MSGID/GENADMIN/CNO
WASHINGTON DC/N1/MAY//

SUBJ/FAMILYGRAM 03-11 RELOCATION ASSISTANCE//

RMKS/1.  THE FOCUS OF THIS MONTH'S FAMILYGRAM IS RELOCATION ASSISTANCE.  THERE 
ARE MANY RESOURCES AVAILABLE FROM NAVY AND DOD TO ASSIST FAMILIES WITH THEIR 
MOVES.  THESE RESOURCES HELP MAKE THE MOVE A SMOOTH TRANSITION.

2.  RELOCATION.  LATE SPRING TO EARLY FALL IS ONE OF THE BUSIEST PERMANENT 
CHANGE OF STATION (PCS) PERIODS OF THE YEAR.  THE SCHOOL YEAR ENDS AND NEW 
CHALLENGES AWAIT.  CHALLENGES SUCH AS FINDING AFFORDABLE HOUSING, REPUTABLE 
SCHOOLS, EMPLOYMENT OPPORTUNITIES, CHILDCARE AND PET CARE ARE OFTEN PART OF 
THE PCS PROCESS.  RELOCATION TO A NEW DUTY STATION IS NEVER EASY BUT CAN BE 
LESS STRESSFUL WITH PROPER PLANNING AND USE OF THE SERVICES LISTED HERE.
       A.  FLEET AND FAMILY SUPPORT CENTER (FFSC).  THE
       RELOCATION ASSISTANCE PROGRAM, OFFERED BY FFSC, IS INTENDED TO MAKE THE 
MOVING PROCESS LESS CHALLENGING.  FROM SMOOTH MOVE WORKSHOPS TO HOUSEHOLD 
LOANER KITS, SAILORS ARE PROVIDED WITH IMPORTANT AND USEFUL RESOURCES TO MAKE 
THEIR TRANSITION TO A NEW DUTY STATION MORE EFFICIENT.  SERVICES PROVIDED 
THROUGH ADVANCED WEB-BASED TECHNOLOGY AND PERSONALIZED ASSISTANCE INCLUDE:
(1) ONE-STOP ASSISTANCE WHERE SAILORS AND FAMILY MEMBERS CAN OBTAIN RELOCATION 
INFORMATION AND SERVICES THAT REDUCE RELOCATION COST, EASE ADMINISTRATIVE 
BURDENS, PROMOTE QUALITY OF LIFE AND ULTIMATELY ENHANCE MISSION READINESS.
(2) ASSISTANCE FOR THE SERVICE MEMBER AND FAMILY WITH INFORMATION ABOUT THE 
NEW DUTY STATION SUCH AS COST OF LIVING, HOUSING AVAILABILITY, MEDICAL CARE 
AND TREATMENT FACILITIES, SCHOOLS, SPOUSE EMPLOYMENT OPPORTUNITIES AND 
CULTURAL ADAPTATION TRAINING FOR OVERSEAS DUTY ASSIGNMENTS.
(3) ACCESS TO COMPUTER BASED TECHNOLOGY RESOURCES TO RESEARCH NEW LOCATIONS, 
EXPLORE DEMOGRAPHIC INFORMATION, AND CONNECT WITH LOCAL EXPERTS TO ADDRESS 
QUESTIONS RELATING TO THE NEW DUTY STATION.
CONTACT YOUR LOCAL FFSC RELOCATION PROFESSIONAL OR LOG ON TO THE NAVY FLEET 
AND FAMILY PROGRAM WEBSITE AT HTTP://WWW.FFSP.NAVY.MIL, AND SELECT RELOCATION 
ASSISTANCE .
B.  DEFENSE PERSONAL PROPERTY SYSTEM (DPS).  DPS IS THE NEW WEB-BASED PROGRAM 
THAT WILL HELP MILITARY PERSONNEL AND DOD CIVILIANS BETTER MANAGE THEIR 
PERMANENT -CHANGE-OF STATION MOVE.  USE DPS TO COMMUNICATE DIRECTLY WITH YOUR 
MOVING COMPANY FROM HOME OR OFFICE INCLUDING SCHEDULING, SATISFACTION SURVEYS 
AND CLAIM SUBMISSION.  THE WEBSITE IS AVAILABLE 24 HOURS A DAY; 7 DAYS A
WEEK FROM HOME, WORK - ANYWHERE YOU HAVE INTERNET CONNECTIVITY.  IN MOST CASES 
THERE IS NO NEED TO VISIT YOUR PERSONAL PROPERTY SHIPPING OFFICE TO ARRANGE 
YOUR HOUSEHOLD GOODS MOVE.  DPS PROVIDES USEFUL TOOLS AND LINKS FOR PLANNING 
AND EXECUTING YOUR MOVE.  A FEW OF THE BENEFITS INCLUDE THE ABILITY TO SELF 
COUNSEL, SUBMIT YOUR REQUEST ONLINE, TRACK YOUR SHIPMENT, FILE A CLAIM ONLINE 
AND SETTLE DIRECTLY WITH THE MOVING COMPANY (TRANSPORTATION SERVICE PROVIDER). 
INFORMATION REGARDING THIS RELOCATION TOOL CAN BE FOUND AT WWW.MOVE.MIL.  AND 
DON'T FORGET, YOU HAVE THE OPPORTUNITY TO MAKE SURE ONLY QUALITY, REPUTABLE 
COMPANIES HANDLE AND SHIP PERSONAL BELONGINGS, AND THOSE OF FELLOW SERVICE 
MEMBERS AND DOD CIVILIANS, BY COMPLETING YOUR CUSTOMER SATISFACTION SURVEY.
       C.  MILITARY HOMEFRONT WEBSITE, 
HTTP://WWW.MILITARYHOMEFRONT.DOD.MIL/TF/MOVINGANDRELOCATION,
PROVIDES USEFUL BENEFITS AND ALLOWANCES INFORMATION ASSOCIATED WITH MOVES, 
RELOCATION BUDGET PLANNING, INSTALLATION INFORMATION AND "MOVING 101" WHICH IS 
AN OVERVIEW OF THE RELOCATION PROCESS.
       D.  MILITARY ONESOURCE WEBSITE, 
HTTP://WWW.MILITARYONESOURCE.COM, TOOLS, RESOURCES, AND SUPPORT TO HELP MAKE 
YOUR PCS SMOOTHER.  GO TO THE "MILITARY LIFE AND DEPLOYMENT" TAB AND CLICK ON 
"MOVE" TO FIND INFORMATION ON BUYING AND RENTING HOMES, INTERNATIONAL 
RELOCATION, EMPLOYMENT, AND OTHER RELOCATION RESOURCES.

3.  OTHER ITEMS OF INTEREST.
       A.  PERSONAL FINANCIAL MANAGERS (PFM).  ACCREDITED
       FINANCIAL COUNSELORS ARE AVAILABLE AT MOST NAVY FFSC'S.  THEY CAN HELP 
DEVELOP A WORKABLE DEBT MANAGEMENT PLAN FOR SAILORS AND THEIR FAMILIES, WHICH 
CAN THEN SERVE AS A GUIDE TO HELP YOU BECOME DEBT FREE.  CONTACT YOUR LOCAL 
FFSC FOR AVAILABILITY.
       B.  MILITARY SENTINEL.  MILITARY SENTINEL IS A PROJECT
       OF THE FEDERAL TRADE COMMISSION
(FTC) AND THE DEPARTMENT OF DEFENSE THAT ENABLES SERVICE MEMBERS TO ENTER 
CONSUMER COMPLAINTS DIRECTLY INTO A DATABASE THAT IS IMMEDIATELY ACCESSIBLE BY 
OVER 500 LAW ENFORCEMENT ORGANIZATIONS.
LAW ENFORCEMENT AGENCIES USE THIS COMPLAINT DATA TO SUPPLEMENT CASES FOR 
PROSECUTION AND ENFORCEMENT ACTION.  FTC DOESN'T RESOLVE INDIVIDUAL DISPUTES, 
BUT YOUR COMPLAINT HELPS BUILD CASES FOR PROSECUTION, SHUT DOWN SCAMMERS, SPOT 
PATTERNS OF FRAUD BEFORE THEY BECOME WIDESPREAD, AND ALERT THE MILITARY 
COMMUNITY TO SCAMS.  FOR MORE INFORMATION, OR TO FILE A CONSUMER COMPLAINT, GO 
TO HTTPS://WWW.FTCCOMPLAINTASSISTANT.GOV.

4.  POINT OF CONTACT:  MS. BETTY TALLEY, OPNAV N135F, AT (901) 874 -4299/DSN 
882 OR EMAIL BETTY.TALLEY(AT)NAVY.MIL.

5.  RELEASED BY VADM M. E. FERGUSON, III, N1.//

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