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Navy Personnel Command > Organization > NPC > Customer Service


MyNavy Career Center 1) provides a dedicated staff of agents prepared to assist with a wide variety of issues important to our customers via telephone call, e-mail or chat; 2) allows NPC departments to focus more on key roles within the organization; 3) enables NPC to gather and analyze customer data to provide more accurate, more timely and more responsive data to the Fleet.

 

                   LETTERS TO THE BOARD (LTB)
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Click left to verify receipt of your LTB or search our knowledge base. A CAC as well as a user ID/password are required for access.  For assistance with a password, you can reset manually at Reset Oracle CRM Password or you can e-mail us at askmncc@navy.mil for assistance.
 
You may submit encrypted LTBs to cscselboard@navy.mil.  If sending your LTB from a non-NMCI network please visit https://dod411.gds.disa.mil to download the required mailbox certificate.  Enter "cscselboard@navy.mil" in the e-mail address field, click “Search” and follow the resulting instructions/screens.  Please ensure you refer to the applicable directive (instruction, NAVADMIN, etc.) for LTB submission guidelines. 
 
Your LTB may be submitted via fax per DoD/DoN policy, to (901) 874-2044.  We highly encourage you to call us at 1-833-330-MNCC or (901) 874-6622 (COMM) or 882-6622 (DSN) to verify that we received your LTB.
 

 

MyNavy Career Center is required to process all letters to the board including any received duplicates.  We cannot delete or disregard any duplicates.

 
  

                                   LIVE CHAT

Available 24 hours a day.  Our chat has a built-in language translator feature.  When submitting a question via chat, our customers can let us know what language they speak. Our customer service agents will then be better prepared to assist.

For any chat transaction that requires PII, i.e., an SSN, you must call us at 1-833-330-MNCC.

  

 

**** ice_logo_shadow.pngWe want to hear from you! **** 

Did you find what you were looking for in our knowledge base?  Were your needs addressed in your Live Chat session?  Did you have a positive experience on the phone with one of our customer service agents?  Please let us know by clicking the button on the left.  Your feedback helps us to better serve your needs. We look forward to hearing from you.
  
 
 
*** Did You Know? ***
The Real-Time Automated Personnel Identification System (RAPIDS) website https://www.dmdc.osd.mil/rsl/ can provide the location of the nearest DEERS ID card office/lab based upon the user information provided.  Veterans, family members, etc. may utilize this web service without restriction, i.e. CAC or password.
 
NAVY PERSONNEL COMMAND: 5720 Integrity Drive, Millington TN 38055-0000
 Address Correspondence to: Attn: PERS-### or BUPERS-###
This is an official U.S. Navy Website
Need Career, Pay or Personnel help?  Call MyNavy Career Center: 833-330-MNCC, or 901-874-MNCC (DSN 882-5672), Email MNCC, Live Chat
Comments or Suggestions about this Website?  Email the Webmaster
Last Modified: 11/26/2018 6:13 AM
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