MyNavy Career Center
We provide a dedicated staff of agents prepared to assist with a wide variety of issues important to our customers via telephone, e-mail or chat. This allows NPC departments to focus more on key roles within the organization and enables NPC to gather and analyze customer data to provide more accurate, more timely and more responsive data to the Fleet.
LETTERS TO THE BOARD (LTB)
Click left to verify receipt of your LTB or search our knowledge base. A CAC as well as a user ID/password are required for access. For assistance with a password, you can reset manually at Reset Oracle CRM Password or you can e-mail us at email@example.com for assistance.
(1) Navy Personnel Command Document Services is hosted on BOL and this system periodically undergoes maintenance that may interrupt your ability to submit LTBs through ESSBD. If this happens and you are able to wait until the completion of the outage, usually by the following day, you
may attempt to resubmit via ESSBD. Otherwise, submit your LTB via the cscselboard(at)navy.mil mailbox account, which is capable of receiving encrypted correspondence in accordance with DoD
(2) If sending a board package from a non-NMCI network (bumed.mil, eu.navy.mil, etc.), please visit https://dod411.gds.disa.mil to download the required mailbox certificate. To download the cert (please note, you must be using MS Outlook with a CAC reader, including activclient software and have
internet explorer or netscape 7.x), go to https://dod411gds.disa.mil, type cscselboard(at)navy.mil in the e- mail address field, then click search. Click the bupers link under last name. Click on the link download
certificate(s) as vcard. Click software certificate for cscselboard(at)navy.mil. Click the open button for the file download pop-up. The certificate will then open. Click save and close. The certificate is then saved to the profile and can be used to send encrypted e-mail.
All LTBs received by MyNavy Career Center are required to be processed. We cannot delete or disregard any duplicates.
Available 24 hours a day. Our chat has a built-in language translator feature. When submitting a question via chat, our customers can let us know what language they speak. Our customer service agents will then be better prepared to assist.
For any chat transaction that requires PII, i.e., an SSN, you must call us at 1-833-330-MNCC.
**** We want to hear from you! ****
Did you find what you were looking for in our knowledge base? Were your needs addressed in your Live Chat session? Did you have a positive experience on the phone with one of our customer service agents? Please let us know by clicking the button on the left. Your feedback helps us to better serve your needs. We look forward to hearing from you.
Providing contact data with your ICE comment allows for a greater opportunity to address your issue and thus an enhanced customer experience .
*** Did You Know? ***
The Real-Time Automated Personnel Identification System (RAPIDS) website https://www.dmdc.osd.mil/rsl/ can provide the location of the nearest DEERS ID card office/lab based upon the user information provided. Veterans, family members, etc. may utilize this web service without restriction, i.e. CAC or password.