MyNavy Career Center
MNCC Chat is online and can be accessed from the MyNavy Portal homepage.
If using an NMCI machine, you will need to use either Microsoft Edge or Firefox browsers.
We provide a dedicated staff of agents prepared to assist with a wide variety of issues important to our customers via telephone, e-mail or chat. This allows NPC departments to focus more on key roles within the organization and enables NPC to gather and analyze customer data to provide more accurate, more timely and more responsive data to the Fleet.
LETTERS TO THE BOARD (LTB)
(1) Navy Personnel Command Document Services is hosted on BOL and this system periodically undergoes maintenance that may interrupt your ability to submit LTBs through ESSBD. If this happens and you are able to wait until the completion of the outage, usually by the following day, you may attempt to resubmit via ESSBD. Otherwise, submit your LTB via the firstname.lastname@example.org mailbox account, which is capable of receiving encrypted correspondence in accordance with DoD policy.
(2) If sending a board package from a non-NMCI network (bumed.mil, eu.navy.mil, etc.), please visit https://dod411.gds.disa.mil to download the required mailbox certificate. To download the cert (please note, you must be using MS Outlook with a CAC reader, including activclient software and have
internet explorer or netscape 7.x), go to https://dod411gds.disa.mil, type email@example.com in the e- mail address field, then click search. Click the BUPERS link under 'last name'. Click on the link 'download
certificate(s) as vcard'. Click software certificate for firstname.lastname@example.org. Click the open button for the file download pop-up. The certificate will then open. Click save and close. The certificate is then saved to the profile and can be used to send encrypted e-mail.
All LTBs received by MyNavy Career Center are required to be processed. We cannot delete or disregard any duplicates.
Click here to be transported to the MyNavy Portal website. Look for the MNCC Chat icon in the lower right corner of the webpage. If using an NMCI machine, you will need to use either Microsoft Edge or Firefox browsers.
*** Did You Know? ***
The Real-Time Automated Personnel Identification System (RAPIDS) website https://www.dmdc.osd.mil/rsl/ can provide the location of the nearest DEERS ID card office/lab based upon the user information provided. Veterans, family members, etc. may utilize this web service without restriction, i.e. CAC or password.