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The Integrated Logistics Branch (PERS-533) provides important Telecommunications, Supply, Purchase Card, Inventory and Equipment Maintenance management support to all of Navy Personnel Command/BUPERS Millington and NPPSC.  The Branch is divided into four main groups:
 
NPC Supply/Telecommunications, NPPSC Supply, Purchase Card and Inventory Management.
 
To find out more about this branch, please click on the appropriate link on the left.
 
NPC Supply/Telecommunications (PERS-5331) specializes in the procurement of consumable and non-consumable office supplies, special order items, furniture, equipment (exercise equipment and copier leases etc.) and services.  This section also provides support for voice communications to include telephone installations, moves and repairs, and the issuance of cellular phones, headsets and other related telecommunications equipment.
 
TELECOMMUNICATIONS FAQs
The most frequently asked questions for Telecommunications are listed below, along with their answers.  If you still have questions or concerns please call 874-4005.
For additional assistance with Telecommunications, please send an e-mail to MILL_NPC Telecommunications/Phone Support or call 874-4000.
 
I have taken over a phone from someone else, how do I set up my voice mail and change the name on the display?
Unless you already know the password, you will need to contact the Telecommunications Office (874-4000) or send an E-mail to Mill_NPC Telecommunications/Phone Support global mailbox and request that the password be reset.  You can also request that your name be put on the display in that same E-mail.
 
What is the purpose of the CPU button on my phone?
The CPU button on your phone stands for call pick-up.  This button allows two or more phones to be grouped together so that they can pick-up one another’s telephone calls when any phone within the group rings. All individuals that become a part of a specific group will have the capability to pick-up any other phone within that group.
 
I have taken over a phone from someone else and I can still hear their recorded name when I retrieve my voice mail messages, how do I change the name?
When you dial into the voice mail system, enter your extension and password, you are now at the main menu, you will then press 5 and then 5 again.  You will be prompted to rerecord your name.
 
How do I go about changing my phone number in the global address book?
Contact Your ISO to change your telephone number in the global address book.  

I am ready to transfer from the command. Whom do I contact concerning my telephone?
Bring your checkout sheet to the Telecommunications office (Building 768, Room N202) and we will process you out of our system.  We will inform you to change your message indicating whom to contact in your absence and to provide the password to your phone to that individual or someone else in your office.  If your replacement is on board, when you check out, we will change the phone over to that person’s name if necessary.
 
I have a laptop and the connecting plug will not fit into the phone jack, what should I do?
All laptops used to dial-out must use an analog line.  Your laptop plug will fit into the phone jack itself although your plug may be smaller than the jack.  Once a line has been activated for laptop use, gently put the connecting plug into the analog jack (usually on the V2 jack) until it clicks. If that fails, please contact us at 874-4000.
 
My code has some headsets that are no longer working, how do we get those replaced?
Send an E-mail to Mill_NPC Telecommunications/Phone Support global mailbox identifying the names of the individuals who have broken headsets, the Pers Code and location of those individuals, and the problem with each headset.  We will contact you within 24 hours telling you when to bring those broken headsets to our office for replacement with new headsets. 

How do I establish a call pick-up group or remove someone from a call pick-up group?
Send an E-mail to the Mill_NPC Telecommunications/Phone Support global mailbox identifying all phone numbers you would like to have grouped together.  You can only be a part of one call pick-up group at a time.   To remove a number from a call pick-up group, send a request stating which phone number you would like removed from a group.
 
There is a beeping sound in my headset, what might be the problem?
A beeping noise in your headset usually indicates that the batteries are low and need to be replaced.  Please contact your Pers Code supply representative for new batteries. 
 
I am a contractor employee and I need a new phone. Whom do I contact?
The designated government representative must submit all phone requests for contractor employees that need new phone service.  Each contract should have a specified individual (usually referred to as the COR) who can approve such requests.  The government representative must submit all requests for new phones in writing to the Mill_NPC Telecommunications/Phone Support global mailbox.  The request must provide the user’s name; specify which contract they work for, and the complete location of where the phone is to be installed to include building, room, and workstation number.  You must provide justification as to why a new phone is required.   Specify if this is a permanent or temporary requirement.  Submit your request at least 24 hours prior to the date you want the phone installed.
 
I want to move my phone from one workstation to another, whom do I contact and what information should I provide?
A qualified telephone technician must conduct any phone move.  Send an E-mail to the Telecommunications Office at Mill_NPC Telecommunications/Phone Support global mailbox identifying your telephone number; current location to include building, room, and workstation number; location of the workstation you want to move to; and the date you want to move.  Send your request at least 24 hours before the move date for a move of three phones or less, at least 72 hours in advance for 4 – 8 phones and a week in advance for moves involving nine or more phones.  Please do not attempt to move the phone yourself.
 
I am a civilian or military employee and I need a new phone, what shall I do?
All requests for new phones must be submitted in writing to Mill_NPC Telecommunications/Phone Support global mailbox.  You must provide the user’s name and the complete location of where the phone is to be installed to include building, room, and workstation number.  You must provide justification as to why a new phone is required.   Specify if this is a permanent or temporary requirement.  Submit your request at least 24 hours prior to the date you want the phone installed.
 
NPC SUPPLY FAQs:
The most frequently asked questions for Supply are listed below, along with their answers.  If you still have questions or concerns please call 874-4005.
 
Where do I find the Supply Request Form (NAVPERSCOM 4491/2 (Rev. 04-2019))? https://www.public.navy.mil/BUPERS-NPC/REFERENCE/FORMS/Pages/NAVPERSCOMForms.aspx
 
How do I request consumable and non-consumable office supplies?
Office supplies fall into two broad categories that include "consumables" and "non-consumables".  Generally, all consumable supplies such as paper, pens, scotch tape, paper clips, toner cartridges, as well as "non-consumables" are purchased by the NPC Supply Branch.  Examples of "non-consumable" office supplies include: forms, publications, subscriptions, on-line services, flags, command boards, signs, certificates, and name tags - just to name a few.  You will need to submit a NAVPERSCOM Form 4491/2 through your Designated Supply Representative (DSR) for the purchase of both types of supplies. 

How do I request office equipment or office furniture?
Discuss your needs with your DSR.  If the requirement is approved by your Department Approving Official, your DSR will submit the signed requisition (NAVPERSCOM Form 4491/2) to the Supply Branch.
 
How do I request special order office supplies?
Contact your Departmental (PERS-Code) Supply Representative (DSR).  You can contact the Supply Branch to find out the name and number of your assigned DSR.
 
Where do I send the NPC supply request?
 All NPC supply requests will be submitted to the Mill_NPC Supply Support global mailbox.
 
 
 
 
 
NAVY PERSONNEL COMMAND: 5720 Integrity Drive, Millington TN 38055-0000
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Last Modified: 1/29/2020 8:38 AM
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