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Family Emergencies

Contact Your CIAC

The primary point-of-contact tasked by the US Navy with the job of helping IA Sailors and their families before, during and after the deployment is the Command IA Coordinator (CIAC), pronouned the same as the word "kayak." CIACs are assigned to IA Sailors and their families during pre-deployment and no Sailor should deploy without ensuring that their family left behind knows how to get in touch with the CIAC, who is also tasked to contact both the Sailor and the family once every month for the length of the deployment and the first nine months after Return, Reunion and Reintegration (R3). If for some reason you don't have the contact info for your CIAC, you can get it by contacting US Fleet Forces at (757) 836-2327.

Contact your IDSS

The Navy’s Fleet & Family Support Program (FFSP) has approximately 200 local and regional staff worldwide who provide a wide variety of services for Individual Augmentees (IA) and their family members, before, during, and after an IA assignment. Services include:

  • Personal Financial Management
  • Transition Assistance
  • Spouse Employment
  • Exceptional Family Member Program (EFMP)
  • Counseling
  • New Parent Support
  • Child Abuse/Domestic Violence
  • Sexual Assault Prevention and Response (SAPR)
  • Stress/Anger Management
  • Relocation Assistance
  • Deployment Support for Sailors and their families
  • Personal and Family Wellness Education and Counseling
  • Emergency Preparedness and Response
  • Crisis Intervention and Response
  • Military and Personal Career Development


The Expeditionary Combat Readiness Center (ECRC) works exclusively with Navy IAs during their deployment. They have a 24-hour hotline specifically for families to call for any emergencies that might come up during the deployment.

    Other Emergency Services

    Among the many support networks and services designed to support IA Sailors and their families, a few are better equipped than others to handle true emergencies. These hotlines are available to help IA Sailors and their families at any point in the deployment, after the deployment, or even after the IA Sailor has separated or retired from the Navy.

    • Military Crisis Line: (800) 273-8255, Press 1. The Military Crisis Line (MCL) is a toll-free, confidential resource that connects Service members in crisis and their families and friends with qualified, caring responders. Includes suicide prevention counseling.
    • Contact Military OneSource at (800) 342-9647