Support Request Form
NAVY THREE ONE ONE NORFOLK VA
type "Navy311@navy.mil" into the TO line of text message
Calling Navy 311 (CONUS)
any question, whether it be technical, logistics or other can be obtained by
dialing a single toll free number. Simply dial 1-855-NAVY311 (1-855-628-9311).
Although faxing requests is not the preferred method, they are welcome and can
be sent to Navy 311 at (877) 632-4304.
Calling Navy 311 is easy! Dial
the toll free number above. A voice prompt may present you with a list of
For Supply or Logistics
support, including Cash or Check-Related Shipboard Systems, press "1."
For Equipment, Maintenance
or Technical support, press "2."
For Manpower and Personnel,
including Travel, press “3”
For Training and Education,
For Installations and
Facilities, press “5”
For Navy Marine Corps
Intranet (NMCI), One-Net, Navy ERP or NEMAIS, press “6”
For Navy Medicine,
including Navy Medicine Information Systems Support, and Spiritual Support
from ChaplainCare, press “7”
For Ordnance support, press
For all other assistance or
system support, press "0 (zero)."
To repeat these menu
options, press "9."
To speak to a Customer
Support Professional, press "0" (zero).
Calling Navy 311 from outside the continental US
To call Navy 311
from outside the continental United States, dial the same number as the CONUS
number: 1-855-NAVY311 (1-855-628-9311).
Contacting Navy311 Using a Secure Phone Line
Navy 311 can
accommodate secure calls on a secure line if necessary. Call 855-NAVY311 (DSN
510-NAVY311) and inform the customer service representative that your discussion
will require a secure phone line, then you can call or be transferred to the
Navy 311 Secure Terminal Equipment (STE) phone. The Navy 311 STE number is
757-443-3872 x2647 (DSN 646-3872 x2647).
E-mailing Navy 311
Navy311@Navy.Mil (if your e-mail client is not open or if your web browser
is not set up to send e-mail directly, cut and paste the e-mail address into
your e-mail client and send as you normally would).
When e-mailing Navy 311, please
include the following information (all are mandatory):
One of the following: DSN
Phone, Commercial Phone, E-mail address
A short description of your
request for the subject
Your question or
information request in detail
E-mailing Navy 311 Using Secure E-mail
Navy 311 can
accommodate receiving secure e-mails as well. The secure email address is
Navy311@Navy.Smil.Mil. Please make sure you include the information above in
Please note: In order to
contact Navy 311 in this manner, the email client you use must be one that
originates from within a secure SIPRNet environment.
Contacting the Navy 311 via Naval Message
Messages can be
sent to Navy 311 using PLAD: NAVY THREE ONE ONE NORFOLK VA
Contacting Navy 311 via Online Chat
Simply go to
www.Navy311.navy.mil and click on “Start Chat” or click on the "Live Chat"
link found at the top of this page.
Contacting Navy 311 via Text Message
In the "TO" line
of a text message, simply address the message to Navy311@navy.mil
Contacting Navy 311 via Online Request
Simply go to
www.Navy311.navy.mil and click on “Submit a Support Request”