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Returning Sailors, Marines and Family Members Find Healing at Southwest Region's Returning Warrior Workshop




Navy WTP Moves to Germany from Kuwait


Commander, U.S. Fleet Forces Changes Leadership


IA Sailors lead JCCS-ONE to Navy Unit Commendation


A hospital corpsman assigned to 1st squad, 2nd platoon, Lima Company, 3rd Battalion, 5th Marine Regiment, Regimental Combat Team 2


Yeoman 3rd Class Michael Yates, left, and Damage Controlman 2nd Class Sterling Cox, assigned to Expeditionary Combat Readiness Center, check Sailors in at Baltimore Washington International Airport who were returning from overseas duty assignments.


Chief of Naval Operations (CNO) Adm. Gary Roughead is relieved by Adm. Jonathan W. Greenert as the Chief of Naval Operations during a change of command ceremony at the U.S. Naval Academy.


Adm. John C. Harvey, Commander USFF, talks with Sailors over dinner in the zone two dining facility at the U.S. Army Camp Arifjan in Kuwait.


MCPON Rick West addresses more than 150 deployed Sailors during an all-hands call at WTP.


Individual Augmentee receives the Bronze Star.


Sailors aboard USS Bonhomme Richard (LHD 6) discuss the location of shipmates serving around the world as individual augmentees.


 
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Command Individual Augmentee Coordinator (CIAC) Frequently Asked Questions (FAQs)

1. What is a CIAC?

2. What commands are required to have a CIAC?

3. My command does not currently have any Sailors on an IA assignment nor do we have any Sailors that have returned from an IA assignment within the past nine months, are we still required to have a CIAC?

4. Who from my command should be the CIAC?

5. Can commands have more than one CIAC?

6. I am a CIAC on a submarine and have very low connectivity when underway, how can I support my IA Sailors and their families?

7. What is NFAAS and how does it relate to IA Sailor and family support?

8. I currently do not have CIAC access in NFAAS, how do I go about obtaining appropriate access?

9. I have been designated a CIAC in NFAAS, now what?

10. Now that I have been designated as a CIAC what training is required and what training is available?

11. How do I remove an IA Sailor from my UIC if they never went on an IA?

12. How do I remove a Sailor from my UIC once they are back from their IA deployment?

13. Is there a place in NFAAS to note the family does not want to be contacted?

1. What is a CIAC?

  • A CIAC, pronounced "kayak," is the Command Individual Augmentee (IA) Coordinator, and is the essential link between the Parent Command and the IA Sailor and their family.
  • The CIAC does not replace the Command Ombudsman, but instead acts in liaison with the Ombudsman in supporting the command's IA Sailors and their families.
  • The CIAC should be the first point of contact for the IA Sailor and their family if they have problems/questions/issues at anytime during their IA deployment.
  • The CIAC should also be the command's subject matter expert on all matters as they relate to IAs, and will ensure that their IA Sailors are prepared for deployment (completed all requirements as noted on the Sailor's orders and in the checklist), supported throughout the deployment cycle, and welcomed back home, as directed in IA Gram 5.
  • It has been proven that a proactive and involved CIAC can mark the difference between a negative and a positive IA tour.
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2. What commands are required to have a CIAC?

  • As per IA Gram 5, all Navy commands with Sailors departing on IA assignments, currently on an IA assignment, or having returning from an IA assignment within the past nine months must have a CIAC designated in writing by the CO or OIC, and designated in NFAAS.
  • This applies to all Active Component (AC) Commands and Commissioned Reserve Component (RC) commands with a Unit Identification Code (UIC).
  • For other RC units, each Navy Operational Support Center (NOSC) must have a designated CIAC to support FTS/AC staff assigned to the NOSC, as well as mobilized reservists and their families.
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3. My command does not currently have any Sailors on an IA assignment nor do we have any Sailors that have returned from an IA assignment within the past nine months, are we still required to have a CIAC?

  • Yes. As per IA Gram 5 para 2. A. (2), all commands have at least one CIAC.
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4. Who from my command should be the CIAC?

  • Preferably, the CIAC should be someone who has completed an IA tour, as they will have greater knowledge about the IA process, and will be able to better support the IA Sailor, having already gone through the experience.
  • CIACs should be E-7 or above.
  • CIACs can be civilian government employees when no suitable military member is available.
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5. Can commands have more than one CIAC?

  • Yes, large commands can have more than one CIAC in order to adequately provide support to all their IA Sailors. For example, a carrier with a crew of more than 3000 personnel might designate multiple CIACs to support their many IAs. However, with multiple CIACs there needs to be clear communication between the CIACs as to who is responsible for each IA Sailor and their family – to ensure that IA Sailors and their families do not fall through the cracks.
  • Also, in the event that your unit is deployed or is deploying, a CIAC can also be designated from a supporting/supported command (i.e. ISIC, Shore Det, etc.) to serve as a CIAC for the deployed unit. Again, in this case, it is extremely important that a positive hand-off occurs between the CIACs, and that the IA Sailor and their family are aware of whom their CIAC is, and who will be supporting them throughout the deployment cycle.
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6. I am a CIAC on a submarine and have very low connectivity when underway, how can I support my IA Sailors and their families?

  • Since commands may assign more then one CIAC, subs should assign one CIAC on the sub itself (one who knows the deployed service member) and another from the squadron to contact the IA Sailor and their family when the sub is underway. Again, CIACs must ensure that a positive handoff of the IA Sailor and the family occur.
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7. What is NFAAS and how does it relate to IA Sailor and family support?

  • NFAAS is the Navy Family Accountability and Assessment System, which can be accessed at https://navyfamily.navy.mil
  • NFAAS was initially started as a means to track Navy personnel and their dependents during a disaster, but has been expanded to allow CIACs to track contact with and support provided for IA Sailors and their families.
  • CIACs will document monthly contact with IA Sailors in NFAAS per IA Gram #5, paragrahs 3.B.(4) and (5).  Documentatoin begins immediately when an NFAAS record is created, throughout the lifecycle of the IA's assignment, and culminates nine months after their return, also referenced in IA Gram #5, paragraph 3.A.(1).
  • NFAAS is also used by Fleet and Family Support Centers (FFSC) as a way to track IA family contact and support. The Individual Deployment Support Specialist (IDSS) is the IA point of contact for the FFSC located nearest the IA family. They maintain regular contact with the families, connecting them with available military and community resources.
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8. I currently do not have CIAC access in NFAAS, how do I go about obtaining appropriate access?

  • In order to be designated a CIAC for your command in NFAAS, your COR (Commanding Officer Representative - often your XO or CMC) must go into NFAAS and designate you as such.
  • COR's must log into NFAAS and complete the following steps:
    1. Click the "Cmd IA Coord Admin" link on the left side of the Command tab.
    2. Choose a UIC to manage and then click Show CIACs.
    3. To Add CIACs, enter their name and/or assigned UIC then click Find. Click the Add button next to the desired person.
    4. To Remove CIACs, click the Remove button next to the desired person. Confirm the removal of them as a CIAC.
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9. I have been designated a CIAC in NFAAS, now what?

  • Now that you have been designated as a CIAC, you must assign yourself as a CIAC for all IA Sailors under your command's UIC. To do this you must log into NFAAS and complete the following steps:
    1. Click the Cmd IA tab.
    2. Choose your command's UIC from the "Family Support UIC" menu and then click Find.
    3. On the Action drop-down menu, choose "Set Cmd IA Coord"
    4. On the popup window, select your name and then click OK.
    5. Repeat for each IA file you are the CIAC for.
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10. Now that I have been designated as a CIAC what training is required and what training is available?

  • CIACs are required to complete the Command Individual Augmentee Coordinator Basic Training V1.0, (Catalog Code: USFF-CIACBT-1.0) and Command Individual Augmentee Coordinator Resources Training (USFF-CIACRT-2.0 03) on Navy Knowledge Online (NKO) within 30 days of assignment. After completing the required training, CIACs must print out the Certificate of Completion, and retain for your records at your command.
  • The NFAAS CIAC Defense Connect Online (DCO) training is extremely valuable.  CIACs are required to use NFAAS to document IA Sailors and Family contact.  CIACS should attend this online training! The schedule, dial-in details and web link can be found on the NFAAS homepage under "Online Training."

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11. How do I remove an IA Sailor from my UIC if they never went on an IA?

  • In this case, assign a CIAC to the Sailor, open the Sailor's file and select "did not execute IA orders." This will not remove the case from your list but will add 'in review' to the status. USFF will close out any cases in this status.
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12. How do I remove a Sailor from my UIC once they are back from their IA deployment?

  • When a sailor returns from IA, you should update the case with the Actual Return Date. This changes the status to "Return from Deployment". At the appropriate times complete the PDHA and PDHRA dates. Once all there: actual return date, PDHA completion, and PDHRA completion the case will automatically close the case. The case will archive off the summary page when the IDSS also closes their case.
  • If these minimum attributes are not filled out in NFAAS for the returned Sailor, then that Sailor will stay in the system under your UIC.
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13. Is there a place in NFAAS to note the family does not want to be contacted?

  • Within each individual IA case, the CIAC and Individual Deployment Support Specialist (IDSS) from FFSC has the option to select a contact interval of: Undetermined, every week, every 2 weeks, every 2 months, every 3 months, emergencies, and never.
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