/_layouts/PublicBlueTheme/images/enterprise_portalv2.gif

NCTS GUAM

Naval Computer and Telecommunications Station Guam

BCO LINKS

     BCO Home

     Organization

     Billing Handbook

     Telephone Services

     Available Phones

     Emergency Numbers
     Time Zone Conversion

BCO Resources

     CSR

     Quick Reference Dialing Plan

  Quick Reference Telephone Guide

     Zulu to Guam Conversion

     NCTSGUAMINST2066.1F

 Voicemail User Quick Start Guide

Telephone Directories 

     Guam Navy Directory
     Guam Army Directory
    Guam Air Force Directory
     Guam DoD Misc. Directory
 

 Telephone Dialing Plan

HOW TO DIAL:

1.  Guam military area subscribers can contact Information Services by dialing 355-1110 or 366-1110 for directory information.

2.  Lift the receiver and listen for the dial tone.

3.  Dial number(s).

 Quick Reference Dialing Plan: A downloadable, consolidated, two page document, containing all of the dialing and directory information you'll need to get started using Guam BCO telephones.

 

INFORMATION AND REPAIR SERVICES

INFORMATION

113

WEATHER

101

DSN INFORMATION

0

TIME

102

TELEPHONE REPAIR

119 or 355-2901

 

TO ACCESS DSN  (Originated from DSN capable phone)

·  For IMMEDIATE calls dial . . .

·  92 + area code + number

·  For PRIORITY calls dial . . .

·  93 + area code + number

·  For ROUTINE calls dial . . . .

·  94 + area code + number

Note: Your FTS-2000 authorization code/s will work for NETWORX/FTS-2001

TO ACCESS NETWORX/FTS-2001  ( CONUS & U.S. Territories calls

·  Dial  98 + country code + area code + number + NETWORX authorization code (when voice prompted)

TO ACCESS NETWORX/FTS-2001  ( International calls )

·  Dial  98 + 011 + country code + area code + number + NETWORX authorization code (when voice prompted)

 

TO ACCESS IT&E  (Commercial long distance):

·  (Direct Dial) Dial 99 + 012 + country code + area code + number + IT&E authorization code (when prompted)

 

TELEPHONE COURTESY

1.  Answer all calls promptly.

2.  Keep tone of voice normal and in an unhurried manner.

3.  Be easily and accurately understood.

4.  Be polite and sincere.

5.  When answering, always use an identifying name (activity or department) and your name.

6.  When you are the one who is calling, identify yourself by giving your name, activity (or department), and title.

7.  Be brief.

8.  DO NOT DISCUSS CLASSIFIED MATERIALNo Security against "line tapping" or "listening in" is afforded by the telephone.

9.  If you encounter any difficulty, dial the Operator "113" and they will be glad to assist you.

 

*****************************************************************************************************************************

*****************************************************************************************************************************

Guam Navy Telephone
Detailed Dialing Procedures

1.  Special Service Codes:

         0 ……..Local Operator Assistance (NoN-DSN) 
     101 ……..WEATHER Announcement 
     102 ……. TIME Announcement 
     113 ……..Navy Information 
     115 ……..Disaster Control 
     116 ……..COMNAVMAR Security Police 
     117 ……..Fire Reporting 
     118 ……..Naval Hospital Emergency 
     119 ……..Telephone Repair 
     911 ……..Emergency (SERVICED BY COMNAVMAR SECURITY) 
     99911……Emergency (Gov’t of Guam Civil Defense) 
     3551110 …Navy Operator Assistance 
     3661110 …AAFB Operator Assistance 

2.  Defense Switched Network (DSN) Direct Dialing: (from DSN capable line) 

      90 + 7/10 digits DSN “FLASH OVERRIDE” Precedence direct dialing 
      91 + 7/10 digits DSN “FLASH” Precedence direct dialing 
      92 + 7/10 digits DSN “IMMEDIATE” Precedence direct dialing 
      93 + 7/10 digits DSN “PRIORITY” Precedence direct dialing 
      94 + 7/10 digits DSN “ROUTINE Precedence direct dialing 
              7/10 digits DSN “ROUTINE Precedence direct dialing 

(Note: 7 digits refer to numbers called in the PACIFIC AREA, 10 digits refer to calls to other than PACIFIC AREA and require the 3 digit Area Code for the area dialed + the 7 digit dialed number.) 

3.  DSN Operator Assistance Dialing (ZERO-PLUS Dialing):

      DSN Operators are available 24hrs/7days a week: 

      DOD users requiring higher precedence call than their maximum assigned precedence 
      or to extend their maximum assigned call area can be serviced by the DSN Operator. 
      092 + 7/10 digits DSN “IMMEDIATE” Precedence 
      093 + 7/10 digits DSN “PRIORITY” Precedence 
      094 + 7/10 digits DSN “ROUTINE” Precedence 

4.  Commercial Access Codes:   CC = Country Code   AC = Area Code

NETWORX CONUS & U.S. Territories dialing string example:
98+CC+AC+Number + authorization-code
or 98-1-808-456-1234 - (7 digit auth-code when voice prompted)

NETWORX International access string example:
98+011+CC+AC+Number + authorization-code
or 98-011-63-2-456-1234 - (7 digit auth-code when voice prompted)

      GTA (off-base calls)……………….99 + Number 
 

   IT&E Network
       99-012 + CC + AC + Number….. Direct Dial (IT&E Account Number required) 
       Note: Use the above dialing procedure if you are assigned a 7 digit IT&E Account 
                  Number by Base Communications. (5 seconds silence then a voice message 
                 prompts you to enter Charge Card Number or Account Number. 

       99-9505588 + CC + AC + Number…Direct Dial (IT&E Account Number Required) 
       Note: Use the above dialing procedure if you were assigned a 9 digit IT&E Account 
                  Number by Base Communications. (5 seconds silence then a voice message 
                 prompts you to enter Charge Card Number or Account Number. 

       99-013 …………………………..IT&E Operator Assistance/Information 
       99-016 …………………………..To charge call to an IT&E account or Charge Card, 
                                             prompted with voice message for  
                                             CC + AC + Number about 5 seconds silence then a  
                                             voice message prompts you to enter Charge Card  
                                             Number or Account Number. 

   Toll Free Network 
      
Toll Free Service ( 1-800 Numbers)
       99 + 1 + 800 + Number 

       99-1-800-265-5328 (MCI/WorldCom Service)...... To Place collect call/charge to an MCI Network Account

       Country Direct 
       99-1-800-225-5288 (AT&T USA Direct) …To place collect call/charge to an AT&T Charge 
                                                                Card 
       99-1-888-264-8576 (KDD Japan) ……….…Direct Operator 
       99-1-888-316-8744 (Philippines) …………..Direct Operator 

5.  How to use the Basic Features:

      3-Way Conference ……..Answer a call depress the hook switch: dial 
                                                desired number, depress the hook switch again: 
                                                Conference Call is established. 
      Call Transfer ………….. Answer a call depress the hook switch: dial 
                                                 desired number, depress the hook switch again: 
                                                 Hang up and the call is transferred. 

      Last Number Redial ……Pick up handset: Dial *88 or Depressing '##'