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 CONTACT INFORMATION

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CBC Benefits Line
 
THE BENEFITS LINE/EBIS

Contact Information: Benefits Line at 888-320-2917

Hours:Monday through Friday, 7:30 a.m. to 7:30 p.m., Eastern Time, except on Federal holidays

TTY: 866-359-5277

FAX: 207-255-0131

Email: navybenefits@navy.mil. You must include your full name, pay plan, grade, contact telephone number and the best time to call you. Do not include Privacy Act Information such as date of birth or social security number. Please allow 2 business days for a response. Business days are Monday through Friday, except Federal holidays.

Additional Information: The representative will ask you to provide your Social Security number to locate your personnel record. If you are uncomfortable providing your Social Security number, please indicate that you would prefer to provide your full name. Once your record has been located, you will be asked to validate your identity by providing information such as your Service Computation Date, Pay Plan, Pay Grade, and Step.

Before the representative can provide information to someone speaking on your behalf, such as a spouse or other family member, you must be present on the telephone call, give prior authorization, or provide a Power of Attorney.

 
HEALTH INSURANCE

Contact Information: Benefits Line at 888-320-2917

Hours: Monday through Friday, 7:30 a.m. to 7:30 p.m., Eastern Time, except on Federal holidays

TTY: 866-359-5277

FAX: 207-255-0131

Email: navybenefits@navy.mil. You must include your full name, pay plan, grade, contact telephone number and the best time to call you. Do not include Privacy Act Information such as date of birth or social security number. Please allow 2 business days for a response. Business days are Monday through Friday, except Federal holidays.

 
LIFE INSURANCE

Contact Information: Benefits Line at 888-320-2917

Hours: Monday through Friday, 7:30 a.m. to 7:30 p.m., Eastern Time, except on Federal holidays

TTY: 866-359-5277

FAX: 207-255-0131

Email: navybenefits@navy.mil. You must include your full name, pay plan, grade, contact telephone number and the best time to call you. Do not include Privacy Act Information such as date of birth or social security number. Please allow 2 business days for a response. Business days are Monday through Friday, except Federal holidays.

 
DENTAL & VISION INSURANCE

Contact Information: BENEFEDS Customer Service at 877-888-3337

Hours: Monday through Friday, 9 a.m. to 7 p.m., Eastern Time, except on Federal holidays

TTY: 877-889-5680

Email: service@benefeds.com

Web Information: https://www.benefeds.com

 
FLEXIBLE SPENDING ACCOUNTS

Contact Information: ADP Benefit Services KY at 877-372-3337

Hours: Monday through Friday, 9:00 a.m. to 9:00 p.m., Eastern Time, except on Federal holidays

TTY: 800-952-0450

Fax: 866-643-2245 (toll-free) or 502-267-2233

Email: FSAFEDS@adp.com

Web Information: https://www.fsafeds.com

 
LONG TERM CARE INSURANCE

Contact Information: Long Term Care Partners at 800-582-3337

Hours: Monday through Friday, 8 a.m. to 6 p.m., Eastern Time, except on Federal holidays

TTY: 800-843-3557

FAX: 866-513-2674

Email: info@ltcpartners.com

Web Information: http://www.ltcfeds.com

 
THRIFT SAVINGS PLAN

ENROLL, CHANGE BI-WEEKLY CONTRIBUTIONS, CANCEL

Contact Information: Benefits Line at 888-320-2917

Hours: Monday through Friday, 7:30 a.m. to 7:30 p.m., Eastern Time, except on Federal holidays

TTY: 866-359-5277

FAX: 207-255-0131

Email: navybenefits@navy.mil. You must include your full name, pay plan, grade, contact telephone number and the best time to call you. Do not include Privacy Act Information such as date of birth or social security number. Please allow 2 business days for a response. Business days are Monday through Friday, except Federal holidays.

LOANS, CONTRIBUTION ALLOCATIONS, INTERFUND TRANSFERS, DESIGNATION OF BENEFICIARY, AND WITHDRAWALS

Contact Information: ThriftLine at 877-968-3778

Hours: Monday through Friday, 7:00 a.m. to 9:00 p.m. Eastern Time, except on Federal holidays

TTY: 877-847-4385

FAX: 866-817-5023

Web Information: http://tsp.gov

 
RETIREMENT

Contact Information: Benefits Line at 888-320-2917

Hours: Monday through Friday, 7:30 a.m. to 7:30 p.m., Eastern Time, except on Federal holidays

TTY: 866-359-5277

Email: navybenefits@navy.mil. You must include your full name, pay plan, grade, contact telephone number and the best time to call you. Do not include Privacy Act Information such as date of birth or social security number. Please allow 2 business days for a response. Business days are Monday through Friday, except Federal holidays.

Additional Information:
Representatives can direct you to general retirement information available online. For questions related to your specific retirement issues, the representative will refer your call to a retirement specialist who can provide counseling. The retirement specialist will return your call within 2 business days. If you have previously spoken to your retirement specialist and know the individual’s telephone number and/or e-mail address, you may contact your retirement specialist without a Benefits Line referral.

Mailing Address for Retirement Applications:

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