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Civilian Benefits Center

The CBC, HRSC East, is the centralized organization within Department of the Navy that administers the Federal benefits and retirement programs for civilian employees. The CBC is responsible for the education and individual counseling of employees.

Employees must contact the Benefits Line for assistance with their benefit and retirement questions.

Employees use EBIS (an automated, secure, self-service Web application) to make health and life insurance transactions, Thrift Savings Plan contribution elections, review general and personal benefits information, and calculate retirement estimates.

Click here to complete a benefits customer service survey.


Who do I contact if I have questions about retirement and benefits?

Call the Benefits Line at 888-320-2917 and select menu option #4 to speak with a Customer Service Representative (CSR). CSRs are available from 7:30 a.m. until 7:30 p.m., Eastern Time, Monday through Friday, except on federal holidays. The TTY number for the deaf and hard of hearing is 866-359-5277.

Email your questions to navybenefits@navy.mil. You must include your full name, pay plan, grade, contact telephone number and the best time to call you. Do not include Privacy Act Information such as date of birth or social security number.

Contact information for all benefits program is available at http://www.public.navy.mil/donhr/Benefits/benefitsline.

I am a new employee, how do I learn about the retirement and
      benefits programs?

The Department of the Navy offers a broad array of benefits programs to meet the needs of you and your family. You are automatically covered by some benefits such as retirement, Basic life insurance and Thrift Savings Plan (at 3% of your salary), but for other benefits such as optional life insurance, health insurance, dental/vision insurance, flexible spending account and long term care insurance (to receive abbreviated underwriting), you must make an election within 60 days of your appointment. Be sure to make your elections within this initial window of opportunity, as future opportunities to enroll are infrequent.

Additional new employee benefits information

Contact the Benefits Line.

How do I apply for optional retirement?

If you want to apply for voluntary retirement, you should submit your retirement documents 120 days before the date you would like your retirement to be effective. If you plan to retire on December 31, January 1, January 2, or January 3, you should submit your retirement documents as soon as you know you will be retiring because these are the most popular dates to retire.

The following information sheets provide all the information that you need to get started:

Contact the Benefits Line if you have any questions about retirement.

How do I make a deposit for my active duty military service?

Most employees are required to make a deposit to credit active duty military service toward retirement. The deposit accrues interest until it is paid in full. You must make the deposit before you retire.

Information for crediting active duty military service toward Civil Service Retirement System (CSRS) retirement.

Information about credit active duty military service toward Federal Employees Retirement System (FERS) retirement.

Contact the Benefits Line if you have any questions about retirement.

How can I increase my Federal Employees’ Group Life Insurance?

You have the following opportunities to make changes to your FEGLI coverage:

  • During an open season
  • In conjunction with a qualifying life even
  • By providing medical documentation
  • If designated as emergency essential.

Click here for additional information.

Contact the Benefits Line if you have any questions.

How do I access money in my Thrift Savings Plan (TSP) while I am
      still working?

While you are still employed by the Federal Government, you may access the money in your TSP account by applying for a loan or in service withdrawal. Click here for additional information.

How can I designate a beneficiary for my federal benefits?

For each of the benefits programs there is a standard order of distribution of benefits in the event of your death. If you want the benefits paid in a different order, you can complete a designation of beneficiary. Click here for information about the types of beneficiary forms and where to mail them.

Contact the Benefits Line if you have any questions about retirement.

When is the next Open Season?

The next annual Benefits Open Season for health insurance, health insurance premium conversion, dental insurance, vision insurance, and flexible spending account is November 11 - December 9, 2013.

The life insurance program is not included in the annual Benefits Open Season. Open Season for life insurance is held only when specifically scheduled by the Office of Personnel Management. Outside of an Open Season, you can apply to the Office of Federal Employees’ Group Life Insurance (OFEGLI) to increase your life insurance. Click here for additional information.

Open seasons for long term care are infrequent, but you do not have to wait for an Open Season. You can apply anytime using the full underwriting application. Contact Long Term Care Partners for additional information.

How do I update my mailing address?

Every year thousands of documents are returned to the payroll office, Thrift Board and health insurance carriers because the employee has changed their mailing address, but has not notified them. Whenever you have a change in your mailing address you should:

  • Notify Your Payroll Office of the New Address.
  • Notify Your Health Insurance Carrier of the New Address.
  • Notify Your Employing Activity of the New Address.

Click here for additional information.

Are there any online seminars about retirement and benefits?

You can access benefits and retirement eSeminars in EBIS. Simply log into your EBIS account and select the eSeminars icon at the top of the page. If you need assistance accessing EBIS or have questions about information discussed in the eSeminar contact the Benefits Line. Click here for additional information.


Benefits Open Season
November 10 – December 8, 2014


Earlier this year, the Department of the Navy released information about the conversion of paper-based personnel folders (OPF) to electronic files (eOPF). The folders contain information that covers an employee's work history. In completing most work assignments, the CBC must review an employee's eOPF.

Although there is no delay in processing retirements or survivor claims, other significant delays may occur during the conversion period. Employees should expect delays of 60-90 days from when their request was made.

We appreciate your continued patience.


The Department of the Navy offers a broad array of benefits programs including health, dental, vision and life insurance, flexible spending accounts, and long term care insurance help meet the needs of you and your family. It is important that you be familiar with all of your benefit entitlements. You can find information about each program by clicking on the program links in the menu on the left side of this page. If you have questions about your benefits contact the Benefits Line.


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