RAOs Required to Follow Privacy Rules
Courtesy Navy Retired Activities Office
To help reduce the risk of Personally Identifiable Information (PII) leaks, Navy Retired Activity Offices (RAO) and Navy-sponsored independent coordination offices are not authorized to maintain files containing PII of any kind on retirees, surviving spouses and their dependents. The RAO volunteer staff may only maintain a log of the client’s name, phone number and the service provided. All sensitive PII documents used in the transaction will be returned to the client prior to them leaving the office. It is up to the client to maintain their files and bring them with them each time they visit an RAO office, including follow-up appointments.
As defined in DoD 5400.11-R, Department of Defense Privacy Program, May 14, 2007, PII is information about an individual that identifies, links, relates, or is unique to, or describes him or her, such as a social security number, age, military rank, civilian grade, marital status, race, salary, home phone numbers, and other demographic, biometric, personnel, medical, and financial information. Due to the sensitive information that may be required to assist clients during RAO transactions, the loss or compromise of PII can result in substantial harm including identity theft or other fraudulent use of the information.
For more information contact the Navy Retired Activities Office at (901) 874-6723 or (901) 874-6949.