The Navy Personnel Command (NPC) Customer Service Center (CSC) provides information and services to active, Reserve and retired Sailors and their families around the world, and fields call from retirees as well. The CSC is prepared to answer a variety of questions on topics such as personnel policies, pay and benefits. The CSC can be reached by phone between 7 a.m. – 7 p.m. (Central) Monday – Friday at (866) U-ASK-NPC (827-5672), or at CSCemail@navy.mil.
The following are some of the topics that the CSC has dealt with over the past few months:
Why do I need a Common Access Card (CAC) to login to Navy Knowledge Online (NKO)?
As the result of a recent cyber security tasking, NKO was required to remove username and password access from the site. The program office understands this is going to impact certain communities and is working with leadership to determine if there are other secure alternatives.
Where can I get a statement of service?
Statements of service establish the Active Duty Start Date, Pay Entry Base Date, and other dates specific to service. Veterans can get a statement of service by calling the NPC CSC and requesting one.
Where can I get copies of my retirement orders?
For those veterans who retired less than five years ago, contact the NPC CSC to request a copy. For orders more than five years old, contact the National Personnel Records Center in St. Louis at (314) 801-0800.
For more information about the NPC CSC, visit the NPC website at www.npc.navy.mil and click on the on the CSC link on the upper-right corner of the page.