ADMINISTRATIVE MESSAGE
 
ROUTINE       
 
R 242235Z JUL 03 ZYB MIN PSN 231986J29
 
FM CNO WASHINGTON DC//N1//
 
TO NAVADMIN
 
UNCLAS //N05000//
NAVADMIN 203/03
 
MSGID/GENADMIN/CNO WASHINGTON DC/N1/JUL//
 
SUBJ/NAVY PERSONNEL COMMAND PHONE NUMBER CONSOLIDATION//
 
RMKS/1.  BEGINNING 1 AUGUST, NAVY PERSONNEL COMMAND WILL CONSOLIDATE
30 EXISTING CUSTOMER SUPPORT TELEPHONE NUMBERS INTO A SINGLE, TOLL
FREE PHONE NUMBER.
 
2.  MANY OF YOU ARE FAMILIAR WITH OUR CUSTOMER SERVICE CENTER AND
ITS TOLL FREE NUMBER, 1-866-U-ASK-NPC (1-866-827-5672).  NOW THIS
SAME NUMBER WILL ALLOW YOU TO ACCESS ALL THE OTHER NPC CUSTOMER
SERVICE ACTIVITIES, WITH FOUR EXCEPTIONS NOTED BELOW.  THE OLD
NUMBERS WILL REMAIN OPERABLE UNTIL 1 SEPTEMBER.  UNTIL THEN, CALLS
PLACED TO THEM WILL BE FORWARDED TO THE CUSTOMER SERVICE CENTER.
AFTER 1 SEPTEMBER, CALLS TO THE DISCONTINUED NUMBERS WILL NOT BE
FORWARDED.  CALLERS WILL INSTEAD HEAR A RECORDED REFERRAL TO THE
CUSTOMER SERVICE CENTER NUMBER.
 
3.  TOLL FREE NUMBERS NOT AFFECTED BY THIS CHANGE BECAUSE OF
EMERGENCY, WATCHSTANDING, OR CONFIDENTIALITY REQUIREMENTS ARE:
- INSPECTOR GENERAL (IG) 1-877-414-5357
- CASUALTY ASSISTANCE (CACO) 1-800-368-3202
- HELP DESK 1-800-951-6289
- EQUAL OPPORTUNITY (EO) 1-800-253-0931
 
4.  THIS CONSOLIDATION WILL PROVIDE MORE TIMELY RESPONSES TO YOUR
CALLS, IMPROVE YOUR EASE OF ACCESS AND PROVIDE US WITH IMPROVED
FEEDBACK.
 
5.  RELEASED BY VADM G. L. HOEWING, N1.//
 
BT
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