ADMINISTRATIVE MESSAGE ROUTINE R 111505Z FEB 03 ZYB MIN PSN 565489J37 FM CNO WASHINGTON DC//N1// TO NAVADMIN UNCLAS //N07000// NAVADMIN 034/03 MSGID/GENADMIN/CNO WASHINGTON DC/-/FEB// SUBJ/THRIFT SAVINGS PLAN ADMINISTRATIVE CORRECTION AND /LOST EARNINGS CLAIMS PROCEDURES// RMKS/1. ON AN AVERAGE DAY 50 OR MORE SAILORS REQUEST ASSISTANCE IN RESOLVING ADMINISTRATIVE PROBLEMS WITH THEIR TSP ACCOUNT. THIS MESSAGE PROVIDES PROCEDURES FOR RESOLVING PROBLEMS, SUCH AS SUBMITTING CHANGES, STOPPING CERTAIN TYPES OF CONTRIBUTIONS, AND REQUESTING CORRECTION OF AGENCY ADMINISTRATIVE OR SYSTEM ERRORS ON A THRIFT SAVINGS PLAN ACCOUNT AND IS AVAILABLE TO EVERYONE. 2. CHANGES TO MAILING ADDRESS, DATE-OF-BIRTH, OR BONUS ELECTION MAY BE MADE AT ANY TIME BY SUBMITTING A COMPLETED TSP-U-1 FORM TO YOUR LOCAL PSD, PERSONNEL OFFICE, RESERVE CENTER, OR RESERVE PAY OFFICE. 3. YOU MAY REQUEST BASE PAY, BONUS, SPECIAL OR INCENTIVE PAY CONTRIBUTIONS TO YOUR TSP ACCOUNT BE STOPPED AT ANY TIME BY SUBMITTING A COMPLETED TSP-U-1 FORM TO YOUR LOCAL PSD, PERSONNEL OFFICE, RESERVE CENTER, OR RESERVE PAY OFFICE. 4. YOU MAY REQUEST CORRECTION OF AN AGENCY ADMINISTRATIVE OR SYSTEM ERROR CONCERNING NAME, SOCIAL SECURITY NUMBER, PAY OR BONUS ELECTION IN TSP ACCOUNT AT ANY TIME BY SUBMITTING A DD FORM 2851 WITH SUPPORTING DOCUMENTATION TO YOUR LOCAL PSD, PERSONNEL OFFICE, RESERVE CENTER OR RESERVE PAY OFFICE. THE TERM AGENCY MEANS ANY GOVERNMENT AGENCY INVOLVED IN THE PROCESSING OF YOUR TSP ELECTION INCLUDING THE NATIONAL FINANCE CENTER THAT MAINTAINS YOUR TSP ACCOUNT. A. IF THE TSP-U-1 FORM IS USED TO MAKE A TSP ELECTION IT IS POSSIBLE THAT AN AGENCY ADMINISTRATIVE ERROR MAY OCCUR DUE TO A KEYSTROKE ERROR WHEN ELECTION INFORMATION IS TRANSCRIBED FROM TSP-U-1 FORM TO THE UNIFORM MICROCOMPUTER DISBURSING SYSTEMS (UMIDS) OR NAVY STANDARD INTEGRATED PERSONNEL SYSTEM (NSIPS) ELECTRONIC SYSTEMS. B. IF THE EMPLOYEE MEMBER-SELF SERVICE ELECTION SCREEN (E/MSS OR OR MYPAY) IS USED TO KEYSTROKE ELECTION INTO THE SYSTEM, ANY ADMINISTRATIVE ERROR IN TSP ACCOUNT DUE TO A KEYSTROKE ERROR IS NOT AN AGENCY ERROR. YOU MAY REQUEST A CHANGE OR CORRECTION OF MAILING ADDRESS OR BONUS ELECTION IN E/MSS OR MYPAY AT ANY TIME BY SUBMITTING A COMPLETED TSP-U-1 FORM TO YOUR LOCAL PSD, PERSONNEL OFFICE, RESERVE CENTER OR RESERVE PAY OFFICE. HOWEVER, PERSONNEL MAY ONLY CORRECT KEYSTROKE ERRORS TO BASE PAY, SPECIAL OR INCENTIVE PAY ELECTION IN E/MSS OR MYPAY DURING A TSP OPEN SEASON. C. WHILE DFAS AND NFC HAVE MADE EVERY EFFORT TO TEST AND ELIMINATE PROGRAMMING ERRORS, IT IS POSSIBLE THAT AN AGENCY SYSTEM ERROR MAY HAPPEN DURING AN ELECTRONIC FUND TRANSFERAL THAT COINCIDES WITH A SYSTEM CHANGE. 5. TO FILE A LOST EARNINGS CLAIM ON AN AGENCY ERROR IN A TSP ACCOUNT, SUBMIT A DD FORM 2851 "REQUEST TO CORRECT THRIFT SAVINGS PLAN (TSP) AGENCY ERROR." A COPY OF THE DD FORM 2851 IS AVAILABLE FOR DOWNLOAD AT THE HTTP:/WWW.DIOR.WHS.MIL/FORMS/DD2851.PDF WEB SITE. SUBMIT THIS REQUEST TO YOUR LOCAL PSD, OR PERSONNEL OFFICE, RESERVE CENTER OR RESERVE PAY OFFICE WITH THE FOLLOWING SUPPORTING DOCUMENTS: A. IF TSP ELECTION WAS MADE USING A TSP-U-1 FORM, ATTACH A COPY OF THE FORM TO SUPPORT YOUR CLAIM. IF TSP ELECTION SCREENS WERE USED IN THE E/MSS OR MYPAY, NO COPIES OF THOSE SCREENS ARE REQUIRED TO SUPPORT CLAIM SINCE PRINT CAPABILITY WAS NOT AVAILABLE ON THE TSP ELECTION SCREENS USED FOR THE TIME PERIOD PRIOR TO 15 OCT 02. THE OFFICE OF PERSONNEL MANAGEMENT THAT DESIGNED AND OWNS E/MSS OR MYPAY HAS AN ELECTRONIC LOG FILE OF ELECTION THAT DFAS WILL REQUEST TO ADJUDICATE CLAIM. B. ATTACH A COPY OF LES, NFC TSP PARTICIPANT STATEMENT OR OTHER DOCUMENTS THAT SUPPORT THE CLAIM. 6. SECTION 8432A OF TITLE 5 GIVES A TSP PARTICIPANT THE AUTHORITY TO FILE A CLAIM FOR LOST EARNINGS (INTEREST) FOR PAYMENT BY THE EMPLOYING AGENCY WHEN YOU DO NOT RECEIVE A PAY OR BONUS THAT SHOULD HAVE BEEN CONTRIBUTED TO TSP BUT WAS NOT INVESTED DUE TO AGENCY ERROR. UNDER THE LAW A PAY OR BONUS THAT YOU RECEIVED BY CASH, CHECK, OR DIRECT DEPOSIT WHEN IT SHOULD HAVE BEEN CONTRIBUTED TO YOUR TSP ACCOUNT DOES NOT QUALIFY FOR LOST EARNINGS UNDER THE LAW SINCE YOU HAD USE OF THE MONEY, WHETHER FOR SPENDING OR SAVING. 7. CONTRIBUTIONS TO TSP ARE SUBJECT TO LOST EARNINGS IF YOU ARE ENTITLED BUT DO NOT RECEIVE PAYMENT DUE TO AN AGENCY ERROR. AN AGENCY ERROR HAS NOT OCCURRED IF PAYMENT OF THE ENTITLEMENT IS MADE WITHIN 90 DAYS AFTER THE DATE OF ENTITLEMENT. THIS 90 DAY PERIOD COVERS THE MAXIMUM PERIOD OF TIME ALLOWED BY LAW TO PROCESS PAYMENT. 8. A TSP CONTRIBUTION CONTAINED IN A PAYROLL SUBMISSION RECEIVED BY THE TSP RECORD KEEPER AT THE NATIONAL FINANCE CENTER MORE THAN ONE PAY PERIOD AFTER THE PAY DATE ASSOCIATED WITH THAT PAYROLL SUBMISSION DUE TO AGENCY ERROR IS SUBJECT TO LOST EARNINGS. 9. LOAN ALLOTMENTS DEDUCTED FROM YOUR PAY BUT NOT TIMELY RECEIVED BY THE TSP RECORD KEEPER DUE TO AGENCY ERROR ARE SUBJECT TO LOST EARNINGS. 10. PERSONNEL PAY AND ASSISTANCE CENTER (PPAC) UNDER THE SUPERVISION OF DIRECTOR OF BUSINESS OPERATIONS (PERS-3) SHALL COORDINATE RESOLUTION OF TSP LOST EARNINGS CLAIMS BETWEEN THE NAVY AND DFAS FOR ACTIVE DUTY. 11. THE COMMANDER NAVAL RESERVE FORCES COMMAND (CNRFC) CODE N11, SHALL BE THE CENTRAL SITE MANAGER BETWEEN THE NAVY AND DFAS FOR RESERVE TSP LOST EARNINGS CLAIMS. A. BOTH PPAC AND CNRFC/N11 SHALL ASSIGN A CONTROL NUMBER TO EACH CLAIM AND FORWARD ALL LOST EARNINGS CLAIMS TO DFAS-PMMAA FOR ADJUDICATION. B. ONCE ADJUDICATION IS COMPLETED: (1) DFAS-PMMAA WILL CHARGE ACCRUED LOST EARNINGS FROM: (A) THE MANPOWER AND PERSONNEL, NAVY (MPN) ACCOUNT FOR ACTIVE DUTY CLAIMS. (B) THE RESERVE PERSONNEL MANPOWER ACCOUNT (RPN) FOR SELECTIVE RESERVE CLAIMS. (2) ACCRUED LOST EARNINGS WILL BE TRANSMITTED TO THE TSP BUDGET CLEARING ACCOUNT FOR CREDIT TO YOUR TSP ACCOUNT. (3) DFAS-PMMAA WILL NOTIFY YOU OF THE ACTION TAKEN. (4) MAIL FINAL COPIES OF THE CLAIM FORM TO: (A) PAY AND PERSONNEL CENTER (PPAC), 5720 INTEGRITY DRIVE, MILLINGTON TN, 38055-3000. (B) THE INPUT SOURCE PSD, SHIPS' PERSONNEL OFFICE, RESERVE CENTER, OR RESERVE PAY OFFICE. (C) THE SAILOR. 12. PSDS, PERSONNEL OFFICES, RESERVE CENTERS AND RESERVE PAY OFFICES SHALL ACCEPT DD FORM 2851 CLAIM FORM REQUESTS AND VALIDATE WHETHER THE ERROR LISTED IN BLOCK 12 OF THE MEMBER'S DD FORM 2851 EXISTS USING THE MASTER MILITARY PAY ACCOUNT (MMPA). A. IF NO ERROR EXISTS, DESCRIBE RESEARCH FINDINGS IN BLOCK 13 OF DD FORM 2851. THE OFFICER IN CHARGE OF THE PSD OR COMMISSIONED OFFICER IN THE PERSONNEL/ADMIN OFFICE, RESERVE CENTER OR RESERVE PAY OFFICE FOR RESERVE PERSONNEL SHALL COMPLETE BLOCKS 17A THROUGH 17C. PROVIDE THE MEMBER WITH A COPY AND MAINTAIN THE ORIGINAL COPY WITH ALL SUPPORTING DOCUMENTATION IN A TSP CLAIMS FILE LOCATED IN THE PSD, PERSONNEL OFFICE, RESERVE CENTER, OR RESERVE PAY OFFICE FOR THREE YEARS AFTER FINAL RESOLUTION OF THE CLAIM BEFORE FORWARDING TO ARCHIVES. B. IF AN ERROR EXISTS, TAKE NECESSARY ACTION TO CORRECT THE ERROR IN UMIDS OR NSIPS, COMPLETE BLOCK 13 OF THE DD FORM 2851 IDENTIFYING THE ERROR FOUND, LIST CORRECTIVE ACTION TAKEN AND DISCUSS ANY EXTENUATING CIRCUMSTANCES INVOLVING THE ERROR. THE OFFICER IN CHARGE OF THE PSD, COMMISSIONED OFFICER IN THE PERSONNEL/ADMIN OFFICE, RESERVE CENTER, OR THE RESERVE PAY OFFICER SHALL COMPLETE BLOCKS 17A THROUGH 17C. C. PSDS OR THE PERSONNEL OFFICE WILL FAX A COPY OF THE DD FORM 2851 AND ALL SUPPORTING DOCUMENTATION TO PPAC AT (901) 874-2780/2779/DSN 882. RESERVE CENTERS SHALL FAX A COPY OF THE DD FORM 2851 AND ALL SUPPORTING DOCUMENTATION TO COMMANDER NAVAL RESERVE FORCE (CNRFC)/N14 AT (504)678-5290/DSN 678. PROVIDE THE MEMBER WITH A COPY OF THE TSP CLAIM WITH ALL SUPPORTING DOCUMENTATION, AND MAINTAIN THE ORIGINAL COPY IN A TSP CLAIMS FILE FOR THREE YEARS AFTER FINAL RESOLUTION OF THE CLAIM. (1) AS DISCUSSED IN DFAS MILITARY PAY ADVISORY 36/02, A D104 TRANSACTION UNDER UMIDS SHALL BE USED BY PSDS AND PERSONNEL OFFICES TO MAKE CORRECTIONS TO AN ACTIVE DUTY MEMBERS TSP ACCOUNT. (2) UNDER UMIDS THE D102 TRANSACTION SHALL BE USED BY PSDS AND SHIPS' PERSONNEL OFFICES TO STOP ALL ELECTIONS OF TSP CONTRIBUTIONS FOR ACTIVE DUTY MEMBERS. IF THE MEMBER STOPS THE TSP BASE PAY DEDUCTION, ALL OTHER TSP DEDUCTIONS MUST ALSO BE STOPPED. (3) RESERVE CENTERS WILL INPUT CHANGES TO THE MEMBER'S TSP ACCOUNT VIA NSIPS USING THE TSP INPUT PANEL. CNRF/N11 WILL PROVIDE THE NECESSARY RESERVE CENTER INPUTS TRANSACTION FOR NSIPS. (4) A CHANGE OR CORRECTION OF A SOCIAL SECURITY NUMBER OR NAME CANNOT BE PROCESSED BY LOCAL PSDS, PERSONNEL OFFICES OR RESERVE CENTERS. CONTACT DFAS, CODE PMMAA, AT DSN 522-5915, TO EFFECT THESE CORRECTIONS OR CHANGES. D. ACTIVE DUTY PERSONNEL WHO CANNOT VALIDATE WHETHER AN ERROR EXISTS USING THE MMPA, COMPLETE BLOCK 13 OF THE DD FORM 2851 STATING THAT YOU ARE UNABLE TO VALIDATE EXISTENCE OF ERROR USING MMPA AND REQUEST PPAC AND DFAS ASSISTANCE. THE OFFICER IN CHARGE OF THE PSD OR COMMISSIONED OFFICER IN THE PERSONNEL/ADMIN OFFICE SHALL COMPLETE BLOCKS 17A THROUGH 17C. FAX A COPY OF THE DD FORM 2851 AND ALL SUPPORTING DOCUMENTATION TO PPAC AT (901)874-2780/2779/DSN 882. PROVIDE THE MEMBER WITH A COPY AND MAINTAIN THE ORIGINAL COPY WITH ALL SUPPORTING DOCUMENTATION IN A TSP CLAIMS FILE FOR THREE YEARS AFTER FINAL RESOLUTION OF THE CLAIM. 13. RESERVE PERSONNEL WILL FOLLOW THE SAME PROCEDURES TO FILE A TSP CLAIM AS ACTIVE DUTY WITH THE EXCEPTION THAT RESERVE PERSONNEL WILL FORWARD THEIR DD FORM 2851 TSP CLAIM TO THEIR RESERVE CENTER, OR APPLICABLE SERVICING RESERVE PAY DEPARTMENT. THE RESERVE PAY OFFICE WILL VALIDATE THE CLAIM, AND FORWARD TO CNRFC/N11 FOR TRACKING. CNRFC/N11 WILL FORWARD THE TSP LOST EARNINGS CLAIM TO DFAS-PMMAA FOR ADJUDICATION. CNRFC/N11 IN CONJUNCTION WITH DFAS-PMMAA WILL PUBLISH NSIPS TSP CORRECTIVE PROCEDURES FOR RESERVE CENTERS, RESERVE PAY OFFICES AND RESERVE PERSONNEL. 14. DFAS WILL PROCESS TSP LOST EARNINGS CLAIMS WITHIN APPROXIMATELY 30 DAYS OF RECEIPT, AND COORDINATE WITH PPAC FOR ACTIVE DUTY AND CNRCF/N11 FOR RESERVE PERSONNEL AS WELL AS THE MEMBER'S PSD, PERSONNEL OFFICE, RESERVE CENTER OR RESERVE PAY OFFICE. WHEN IT IS DETERMINED THAT THE CLAIM IS VALID, APPROPRIATE PAY TRANSACTIONS WILL BE PROCESSED TO CREDIT YOUR TSP ACCOUNT. GENERALLY, LOST EARNINGS ARE DETERMINED USING THE RATES OF RETURN FOR FUNDS WHICH YOU HAD ELECTED TO INVEST AT THE TIME THE ERROR WAS MADE (I.E.: ACCORDING TO YOUR CONTRIBUTIONS ALLOCATION FOR THE "AS OF" DATE). 15. PPAC AND CNRFC/N11 ARE REQUIRED TO KEEP A COPY OF EACH CLAIM FOR A PERIOD OF THREE YEARS AFTER FINAL RESOLUTION. 16. CONTACT PPAC AT (888)297-7194, (901) 874-2521/DSN 882, EMAIL ADDRESS,PPAC@PERSNET.NAVY.MIL, REGARDING ACTIVE DUTY TSP LOST EARNINGS CLAIM. 17. CONTACT CNRFC/N11 AT (504) 678-5905/DSN 678 IF YOU HAVE ANY QUESTIONS CONCERNING RESERVE TSP LOST EARNINGS CLAIM. 18. CONTACT DFAS CODE PMMF, FOR QUESTIONS CONCERNING TSP CLAIMS AND APPEALS AT (216) 204-4318, DSN 522-5915. 19. CONTACT DEPUTY CHIEF OF NAVAL OPERATIONS (MANPOWER AND PERSONNEL) TSP PROGRAM MANAGER AT (703) 614-5636/DSN 224 FOR TSP POLICY QUESTIONS. 20. RELEASED BY VADM G. L. HOEWING, N1.// BT NNNN