ADMINISTRATIVE MESSAGE
 
ROUTINE       
 
R 242000Z JUL 00  ZYB MIN PSN 634250J20
 
FM CNO WASHINGTON DC//N1//
 
TO NAVADMIN
 
UNCLAS  //N01710//
NAVADMIN 183/00
 
MSGID/GENADMIN/PERS-65//
 
SUBJ/INFORMATION ABOUT PULSEPOINT, A NEW COMPUTERIZED MANAGEMENT
/SURVEY TOOL//
 
RMKS/1.  NAVY PERSONNEL COMMAND (NAVPERSCOM) HAS DEVELOPED A NEW
CUSTOMER ASSESSMENT SURVEY TOOL THAT ALLOWS ACTIVITIES TO DEVELOP,
ADMINISTER, AND ANALYZE LOCAL CUSTOMER SURVEYS.
 
2.  INITIALLY DEVELOPED FOR MORALE, WELFARE, AND RECREATION (MWR)
ACTIVITIES, "PULSEPOINT" HAS APPLICATIONS TO HELP ASSESS
CUSTOMER/USER SATISFACTION FOR ANY TYPE OF PROGRAM.  POTENTIAL
EXAMPLES INCLUDE AIR OPERATIONS, PORT OPERATIONS, SECURITY, QUALITY
OF LIFE, AND PUBLIC WORKS.  NAVPERSCOM HAS RECEIVED POSITIVE
FEEDBACK FROM BASES THAT HAVE USED THIS SOFTWARE; THEY HAVE BEEN
ESPECIALLY IMPRESSED WITH THE PROGRAM'S VERSATILITY IN ALL
OPERATIONAL AREAS.
 
3.  "PULSEPOINT" IS A POWERFUL TOOL FOR GATHERING QUANTIFIABLE
CUSTOMER FEEDBACK TO USE IN DECISION-MAKING AND RESOURCE
ALLOCATION PROCESS.  IT SIMPLIFIES GATHERING DIRECT CUSTOMER
FEEDBACK, AND PROVIDES CUSTOMIZED AND INSTANTANEOUS ANALYSIS, AS
WELL AS PRINTOUT OF DATA COLLECTION AND ANALYSIS.  BY HELPING TO
GAUGE CUSTOMER NEEDS AND SATISFACTION, "PULSEPOINT" PROVIDES REAL
TIME FEEDBACK ON HOW WELL CUSTOMER NEEDS ARE BEING MET, AND OFFERS
A MEANS TO DETERMINE WHAT IMPROVEMENTS SHOULD BE MADE.
 
4.  "PULSEPOINT" IS A WINDOWS 95-BASED TOOL, BUT IS ALSO COMPATIBLE
WITH WINDOWS 98 AND WINDOWS NT.  A WEB ENABLED VERSION HAS BEEN
DEVELOPED AND IS UNDERGOING FINAL TESTING; WE EXPECT THIS NEW
APPLICATION TO BE AVAILABLE SOON AND WILL PROVIDE NOTIFICATION UPON
ITS RELEASE.  MORE THAN 300 MWR PROGRAM MANAGERS HAVE BEEN TRAINED
ON "PULSEPOINT'S" OPERATION SINCE OCTOBER 1998.  THE EXPERTISE TO
OPERATE "PULSEPOINT" AND CUSTOMIZE SURVEYS ALREADY EXISTS AT MOST
BASES.  ON-SITE PERS-65 ASSISTANCE IS AVAILABLE UPON REQUEST TO
PROVIDE SYSTEM AND CUSTOMER SURVEY DEVELOPMENT TRAINING.
 
5.  PULSEPOINT SOFTWARE AND OPERATING MANUAL CAN BE DOWNLOADED
DIRECTLY FROM THE BUPERS MWR WEB SITE AT HTTP:
MWR.NAVY.MIL/MWRPRGMS/PLSEFRAM.HTML.  BUPERS POC IS MR. CHRIS ROBUS,
PERS-658G, (901) 874-6624/DSN 882, OR EMAIL: CHRIS.ROBUS@PERSNET.
NAVY.MIL.
 
6.  RELEASED BY VADM N. R. RYAN, JR., N1.//
 
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