ADMINISTRATIVE MESSAGE
 
ROUTINE       
 
R 062241Z APR 00  ZYB MIN PSN 494197J34
 
FM CNO WASHINGTON DC//N1//
 
TO NAVADMIN
 
UNCLAS //N01326//
NAVADMIN 087/00
 
MSGID/GENADMIN/PERS-00N//
 
SUBJ/PERS-40 CUSTOMER SATISFACTION SURVEY//
 
REF/A/DOC/CNPC SURVEY//
 
AMPN/REF A IS PERS-40 CUSTOMER SATISFACTION SURVEY//
 
RMKS/1.  THIS NAVADMIN ANNOUNCES REF A AND PROVIDES SURVEY COMPLETION
DATA.
 
2.  IN AN EFFORT TO IMPROVE CUSTOMER SERVICE TO OUR SAILORS
AND THEIR FAMILIES, AND BETTER UNDERSTAND FLEET CONCERNS REGARDING
THE DETAILING PROCESS, NAVY PERSONNEL COMMAND (NAVPERSCOM) IS
CONDUCTING A SURVEY OF ENLISTED ACTIVE DUTY PERSONNEL WHO ARE IN,
OR HAVE BEEN IN, RECEIPT OF PCS ORDERS WITHIN THE LAST SIX MONTHS.
 
3.  THE SURVEY CAN BE COMPLETED ON-LINE (STARTING 10 APR) AT
NAVPERSCOM'S WEB SITE, WWW.BUPERS.NAVY.MIL, BY SELECTING THE
"PERS-40 CUSTOMER SATISFACTION" HOT KEY.  THE SURVEY SHOULD TAKE
ABOUT 10 MINUTES TO COMPLETE; PARTICIPANTS MUST TYPE IN THE CORRECT
PASSWORD (PERS-40CS) AND THE LAST FOUR DIGITS OF THEIR SSN.
 
4.  THE SURVEY PERIOD WILL COVER FROM 10 APRIL 00 TO 12 MAY 00, AND
ONLY DATA AVERAGED ACROSS THE ENLISTED COMMUNITY WILL BE MADE
PUBLIC.  INDIVIDUAL RESPONSES TO THE SURVEY QUESTIONS WILL REMAIN
CONFIDENTIAL.  DATA FROM THE SURVEY WILL BE USED IN COMNAVPERSCOM'S
ONGOING CUSTOMER SATISFACTION IMPROVEMENT PROGRAM, AND WILL BE MADE
AVAILABLE TO NAVY LEADERSHIP FOR USE IN CONSIDERATION OF ONGOING AND
PROPOSED PERSONNEL POLICY PROGRAMS.  YOUR INPUT IS IMPORTANT IN OUR
EFFORTS TO MAKE THE WORLD'S GREATEST NAVY EVEN BETTER.
 
5.  REQUEST WIDEST POSSIBLE PARTICIPATION IN THIS SURVEY EFFORT TO
HELP ENSURE THE BEST CUSTOMER SATISFACTION AVAILABLE.  POC IS
LT K. P. SAUSEN AT (901) 874-4647/DSN 882.
 
6.  RELEASED BY MATTHEW G. HENRY, N1(ACTING).//
 
BT