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News - 2011
Navy Streamlines EFM Enrollment 

By Mass Communication Specialist 1st Class (AW) LaTunya Howard, Navy Personnel Command Public Affairs Office

MILLINGTON, Tenn. — Navy launched an Exceptional Family Member Program (EFMP) enrollment and tracking application on the Navy Family Accountability and Assessment System (NFAAS) website, Sept. 1.

The EFMP application adds an electronic enrollment capability for the Navy’s Exceptional Family Member Program and allows service members to track the progress of the enrollment process. The initial phase will only allow new enrollees to use the system.  The next phase, which is due out by the end of the year, will allow access to all enrollees of the EFMP.

“This new enrollment and tracking system is based on input from the Fleet and replaces the Navy’s legacy paper-based enrollment system” said Cmdr. Carl Chaffin, program management officer for the Exceptional Family Member Program.

According to Chaffin, electronic enrollment will benefit Sailors by expediting the submission, review and final determination of enrollment. 

“Case liaisons can track the member’s non-medical information and referrals more effectively, and electronically log individualized service plans,” said Chaffin. 

The exceptional family module is available online at the NFAAS website at HTTPS://  The NFAAS Navy Family Member’s user guide is available, after login, under the help tab.  

Sailors that have additional questions can contact the Navy Personnel Command customer service center at 1-866-U-ASK-NPC, visit the NPC website at, or email


NAVY PERSONNEL COMMAND: 5720 Integrity Drive, Millington TN 38055-0000 
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