By Mass Communication Specialist 3rd Class Andrea Perez, Navy Personnel Command Public Affairs Office
MILLINGTON, Tenn. —Navy Personnel Command’s (NPC) Customer Service Center (CSC) has always been a valuable resource for Sailors who are serving and that doesn’t change when a Sailor leaves the Navy, officials said Nov. 9.
“The customer service center manages more than 1,200 transactions per day,” said Greg Moody, deputy director, customer relations management, NPC. “People call us with inquiries on everything from the Exceptional Family Member Program to transition assistance.”
NAVADMIN 332/11 outlines the Navy’s new comprehensive transition support strategy and directs those with questions to call the CSC.
“The Customer Service Center assists Sailors by being the gateway here at NPC,” said Moody. “The sources of information for the customer service center are subject matter experts who work in the various departments here at Navy Personnel Command.”
CSC representatives are available Monday – Friday from 7 a.m. – 7 p.m. CST to answer any questions Sailors may have regarding transition assistance benefits and resources.
Sailors can call 1-866-U-ASK-NPC (1-866-827-5672) or submit e-mails to firstname.lastname@example.org. For the hearing impaired, dial 1-866-297-1971. The CSC Knowledge Base, found at www.npc.navy.mil/organization/npc/csc/, is also a tool Sailors can use to get answers, general information, links, documents or video clips.
The CSC is also a good resource for Sailors involuntarily separating from the Navy, as a result of the Enlisted Retention Board (ERB).
“We’ve seen a slight increase in call volume from Sailors regarding transition benefits, but we expect more once Sailors have been notified of ERB results,” said Moody.
Per NAVADMIN 163/02, the CSC was established in 2002 for the purpose of providing accurate and timely information to Sailors and their families around the world. They supply answers to a wide variety of career-related questions on Navy programs, policies, pay, benefits and selection boards.
“We are always reviewing our operations and how we can better serve our Sailors,” said Moody. “We hope in the future that 1-866-U-ASK-NPC will be known by all Sailors as the place to turn to for questions throughout their career.”
To learn more about transition assistance benefits and download the new transition assistance handbook, visit the NPC Transition Information Web Page at www.npc.navy.mil/boards/ERB/Pages/TransitionInfo.aspx or for more news from Navy Personnel Command, visit www.navy.mil/local/npc/.