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News - 2011
Navy Personnel Command Customer Service Center Update 

By Mass Communication Specialist 1st Class (AW) LaTunya Howard, Naval Personnel Command Public Affairs

MILLINGTON, Tenn. (NNS) -- Navy Personnel Command (NPC) Customer Service Center (CSC) has increased operational capacities.

The CSC was located in one of the most heavily damaged buildings and had to be relocated. Massive flooding inundated Naval Support Activity Mid-South, May 1.

"We were back on the phones, answering calls May 4," said Chief Boatswain's Mate (SW/AW) Anthony Matthews, CSC Knowledge Base Team. "We started processing selection board packages again two days later. Now that our Internet was re-established on May 10, most of our systems are functional but we are still in temporary spaces with limited access."

Sailors can visit the NPC website at to view their selection board status by clicking on the 'Selection Board Status' link (upper right corner) on the home page. The link lets the Sailor know when his or her package is received by the CSC and routed to the appropriate selection board sponsors.

"We are able to view electronic selection board submissions but are still testing this system to ensure that we are fully capable of processing these packages," said Matthews.

According to Fred Chambers, director, Customer Relations Management, anyone who submitted board information via fax after April 30, should resubmit the information electronically.

The CSC recently celebrated its eighth year of service to the fleet with a brief ceremony attended by NPC Commander, Rear Adm. Don Quinn. The center also facilitated a pilot program that answers common questions detailers receive.

For questions about your detailer, Navy programs, policies or instructions, pay and benefits, permanent service record input or selection board submissions call 1-866-U-ASK-NPC, 1-866-827-5672 or e-mail at


NAVY PERSONNEL COMMAND: 5720 Integrity Drive, Millington TN 38055-0000 
Comments? Suggestions? Call 866-U-ASK-NPC or Email the Webmaster | Updated:1/4/2012 3:52 PM 

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