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News - 2011
MCPON West Takes Calls with NPC Customer Service Team 


By Mass Communication Specialist 1st (AW) LaTunya Howard , Navy Personnel Command Public Affairs

MILLINGTON, Tenn. (NNS) -- The master chief petty officer of the Navy (MCPON) popped into Navy Personnel Command(NPC) Customer Service Center(CSC) Aug. 6, taking a phone call from an unsuspecting Sailor.

"NPC Customer Service Center, Master Chief Petty Officer of the Navy, Rick West speaking, how may I help you," said West, with about 20 call center agents watching. "No, no, don't apologize, yes you did call the NPC customer service center, I just decided to take this call."

The Reservist on mobilization orders had called 1-866-U-Ask-NPC to determine if she could earn retirement points through correspondence courses while serving on active duty.

"The CSC is ready to answer any and all questions," said Sean Hamilton, the CSC representative. "This caller was extremely surprised that MCPON answered her call."

The number one question is, "how do I get a copy of my DD 214." However, when new policies are emerging from Navy Personnel Command about permanent change-of-station moves, physical readiness policy changes, detailing issues or more, the customer service center agents' phones light up with all kinds of questions.

In the case of the Reservist's question, "I told her that what she was describing was considered double dipping and wouldn't count since she's presently in active duty status and receiving the maximum points allowed," said Hamilton.

Specific guidance for Reserve issues is offered in Administrative Procedures for Navy Reservists, BUPERSINST 1001.39F.

The NPC Customer Service Center mans phones weekdays 7 a.m. to 7 p.m. Central Time and is prepared to answer a wide variety of career-related questions on Navy programs, policies, pay, benefits and selection boards. The CSC has answers and points of contact for every Navy program. Call 1-866-827-5672 or visit for more information.


NAVY PERSONNEL COMMAND: 5720 Integrity Drive, Millington TN 38055-0000 
Comments? Suggestions? Call 866-U-ASK-NPC or Email the Webmaster | Updated:1/19/2012 2:04 PM 

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