Skip Ribbon Commands
Skip to main content
Frequently Asked Questions
(You may use the keyboard combination of "Ctrl + F" to quickly search the FAQ.)
 
 
How do I check the status of my letter to the board (LTB)?
You may check the status of your letter to the board (LTB) by visiting the following link: https://npccontactcenter.ahf.nmci.navy.mil/OA_HTML/npc.html. A CAC-enabled computer/keyboard is required for access.
 
 
Where can I find general information regarding selection boards?
You may visit NPC's Selection Board page for the most recent information available.
 
 
How can I make an online appointment for a new or replacement ID card?
Appointments can be made online at https://rapids-appointments.dmdc.osd.mil/
 
 
I have questions about the Incapacitated Dependent Program.  Where can I find information?
Information about the Incapacitated Dependent Program as well as a point-of-contact phone number can be found at http://www.public.navy.mil/bupers-npc/support/paypers/ID_Cards/Pages/Benefits.aspx.
 
 
How do I find the nearest ID card office/lab?
The RAPIDS website, https://www.dmdc.osd.mil/rsl/appj/site?execution=e3s1, provides the nearest ID card office/lab based upon location information you provide.
 
 
Who do I call for questions regarding former spouses?
You may contact the Navy Former Spouse Protection Act Coordinator at (901) 874-3362. You can also visit NPC’s Navy Former Spouse website at http://www.public.navy.mil/bupers-npc/support/paypers/ID_Cards/Pages/Benefits.aspx
  
 
How do I find out if I'm eligible to transfer my Post 9/11 GI Bill benefits to a family member or if I have other general questions about benefits?
GI Bill transferability as well as general questions may be answered by viewing the Post 9/11 BI Bill video series at http://www.public.navy.mil/bupers-npc/career/education/GIBill/Pages/Post911GIBill.aspx.
 
 
Where do I go to transfer my Post 9/11 benefit to a family member?
The transfer of Post 9/11 benefits is accomplished at the milConnect website, https://www.dmdc.osd.mil/milconnect/
 
 
How can I obtain a copy of my OMPF or individual documents such as the DD 214?
 
A1.  The OMPF/document(s) of veterans separated, retired or deceased on or before 31 Dec 94 may be obtained by submitting Standard Form 180 (SF 180).  Go to https://www.archives.gov/files/research/order/standard-form-180.pdf.  Complete the SF 180 and forward it via mail or fax to National Personnel Records Center, 1 Archives Drive, St. Louis, MO 63138, (314) 801-9195.
 
A2. The OMPF/document(s) of veterans separated, retired or deceased on or before 31 Dec 94 may be obtained by submitting an online record request via the National Archives and Records Administration (NARA) at https://vetrecs.archives.gov/VeteranRequest/home.html
 
A3.  Those currently serving may obtain a copy of their OMPF/document(s) online or in CD format at https://www.bol.navy.mil (CAC required)
 
A4.  Those currently serving may also obtain their OMPF via eBenefits at  https://www.ebenefits.va.gov  
 
A5.  The OMPF/document(s) of personnel currently serving or were separated or retired on or after 1 Jan 95 may be obtained by submitting NAVPERS 1070/882 and forwarding it to Navy Personnel Command at the address on the form.  The form may also be faxed to (901) 874-2664.
 
A6.  The OMPF/document(s) of personnel who were separated or retired on or after 1 Jan 95 may also be obtained by registering/logging on to eBenefits at https://www.ebenefits.va.gov
 
 
What is the National Personnel Records Center's (NPRC) phone number?
NPRC may be reached toll-free at 1-866-272-6272 or (314) 801-0800.
 
 
How do I apply for a reserve retirement?
Visit Navy Personnel Command's website at http://www.public.navy.mil/bupers-npc/career/reservepersonnelmgmt/Pages/Forms.aspx. Submit the applicable forms per the "Guidance for Submitting Application for Retired Pay Benefits" found on the lower portion of the webpage.
 
 
How do I calculate my reserve monthly retired pay?
Monthly retired pay = (P)oints/360 x .025 x (B)ase Pay  (using pay scale in the year you turn 60)
 
 
Who do I contact for questions regarding performance evaluations/fitness reports?
PERS-32 may be reached at the following numbers, (901) 874-4881/4882/3313.  Click here for their FAQ.
 
 
Who do I contact for the status of an active duty officer retirement request?
PERS-835 (Officer Retirements) may be contacted by e-mail at pers_835_retirements@navy.mil for statuses on active duty/FTS retirements
 
 
Who do I contact for the status of an active duty enlisted retirement request?
PERS-836 (Enlisted Retirements) may be contacted by e-mail at enlisted_active_duty_retirements@navy.mil.
 
 
Who do I contact for the status of a reservist's retirement request?
The retirement request of a reservist may be obtained by calling the Customer Service Center at 1-866-U-ASK-NPC or (1-866-827-5672)
 
NAVY PERSONNEL COMMAND: 5720 Integrity Drive, Millington TN 38055-0000
 
This is an official U.S. Navy Website
Comments? Suggestions? Call NPC Customer Service: 866-U-ASK-NPC (DSN 882-5672), Live Chat or Email the Webmaster
Last Modified: 3/6/2017 10:44 AM
FOIA | US Navy | U.S. Navy Recruiting | No Fear Act | USA.gov | Privacy Policy | Accessibility / Section 508 | Site Map