The Customer Service Center 1) provides a dedicated staff of agents prepared to assist with a wide variety of issues important to our customers via telephone call, e-mail or chat; 2) allows other NPC departments to focus more on key roles within the organization; 3) enables NPC to gather and analyze customer data to provide more accurate, more timely and more responsive data to the Fleet.
SELECTION BOARD STATUS
Click left to verify receipt of your LTB or search our knowledge base. A CAC as well as a user ID/password are required for access. For assistance with a password, you can reset manually at Reset Oracle CRM Password or you can e-mail us at firstname.lastname@example.org for assistance.
***NOTE*** Users with CA-40 or higher certificates on their CAC may experience technical difficulties in accessing the knowledge base. If experiencing such an issue, please e-mail or chat with us and we will be happy to provide you with the status of your LTB.
Available from 07:00 - 18:30 (Central), Mon - Fri, except federal holidays. Our chat has a built-in language translator feature. When submitting a question via chat, our customers can let us know what language they speak. Our customer service agents will then be better prepared to assist.
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Did you find what you were looking for in our knowledge base? Were your needs addressed in your Live Chat session? Did you have a positive experience on the phone with one of our customer service agents? Please let us know by clicking the button on the left. Your feedback helps us to better serve your needs. We look forward to hearing from you.
*** Did You Know? ***
The Real-Time Automated Personnel Identification System (RAPIDS) website https://www.dmdc.osd.mil/rsl/ can provide the location of the nearest DEERS ID card office/lab based upon the user information provided. Veterans, family members, etc. may utilize this web service without restriction, i.e. CAC or password.