The NPC Customer Service Center is a leading edge contact center providing support to Sailors and their families around the world. Click the below links to get underway!
Servicemember Civil Relief Act (SCRA)
The SCRA system uses algorithms to determine dates of active duty service and order notification periods for individuals and agencies requiring verification of service dates. In addition, SCRA now takes advantage of improved reporting of periods of Guard and Reserve active duty.
*** PRIVACY ADVISORY STATEMENT **
- Your social security number may be needed in order to access Privacy Act records and assist you. This information may be requested under Executive Order 9397 and acceptable use 11 of DoD Instruction 1000.30. Providing your social security number is voluntary; however, failure to provide it may result in our inablility to assist you.
- When e-mailing correspondence to UASKNPC@navy.mil that contains PII, IT MUST BE ENCRYPTED as per DoD policy. Please call 1-866-U-ASK-NPC if you experience any problems using this account.
- Please take a moment to complete a quick Customer Satisfaction Survey. Let us know how we can better assist you!
Monday - Friday (excluding federal holidays) 7 a.m. - 7 p.m. CST
TDD for Hearing Impaired: 1-866-297-1971
Department of the Navy's Chief Information Officer (DON CIO) message 081745Z NOV 12 provides updated guidance regarding the use of fax machines to transmit Personally Identifiable Information (PII). The policy message can be found "HERE".