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Navy Personnel Command > Organization > NPC > Customer Service

The Customer Service Center 1) provides a dedicated staff of agents prepared to assist with a wide variety of issues important to our customers via telephone call, e-mail or chat; 2) allows other NPC departments to focus more on key roles within the organization; 3) enables NPC to gather and analyze customer data to provide more accurate, more timely and more responsive data to the Fleet. 


Click left to verify receipt of your LTB or search our knowledge base. A CAC as well as a user ID/password are required for access.  For assistance with a password, please e-mail us at or contact us via Live Chat.
***NOTE***  Users with CA-40 or higher certificates on their CAC may experience technical difficulties in accessing the knowledge base.  If experiencing such an issue, please e-mail or chat with us and we will be happy to provide you with the status of your LTB.




Available from 07:00 - 18:30 (Central), Mon - Fri, except federal holidays.  Our chat has a built-in language translator feature.  When submitting a question via chat, our customers can let us know what language they speak. Our customer service agents will then be better prepared to assist. 



**** ice_logo_shadow.pngWe want to hear from you! **** 

Did you find what you were looking for in our knowledge base?  Were your needs addressed in your Live Chat session?  Did you have a positive experience on the phone with one of our customer service agents?  Please let us know by clicking the button on the left.  Your feedback helps us to better serve your needs. We look forward to hearing from you.
*** Did You Know? ***
The Real-Time Automated Personnel Identification System (RAPIDS) website can provide the location of the nearest DEERS ID card office/lab based upon the user information provided.  Veterans, family members, etc. may utilize this web service without restriction, i.e. CAC or password.
NAVY PERSONNEL COMMAND: 5720 Integrity Drive, Millington TN 38055-0000
This is an official U.S. Navy Website
Comments? Suggestions? Call NPC Customer Service: 866-U-ASK-NPC (DSN 882-5672), Live Chat or Email the Webmaster
Last Modified: 4/4/2017 11:10 AM
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