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Customer Service Center

Navy Personnel Command > Organization > NPC > Customer Service


The NPC Customer Service Center is a leading edge contact center providing support to Sailors and their families around the world.  Click the below links to get underway!

​​Verify receipt of LTB Service Records
OMPF (currently serving or discharged, deceased or retired on or after 1 Jan 95) 
Former spouse eligibility eBenefits  (CAC/DS Logon)
NAVPERS 1070/882 (Mail or fax to PERS-313)
SF-180 (Alternative to NAVPERS 1070/882)
Archived records (discharged, deceased or retired on or before 31 Dec 94)
Status of retirement request (Officers) eVetRecs




 Knowledge Base 


  • Save time by asking/clicking the Customer Service Center Link above for your NPC related questions.  
  • Navigate to the "Support" tab and enter keywords in Search field.
    • Note:  Knowledge Base access requires DoD CAC access as well as username and password.  For assistance with CAC and password resets call 1-866-U-ASK-NPC (1-866-827-5672).
    • This Oracle CRM Knowledge Base System is the same one used to check Selection board packages.


Servicemember Civil Relief Act (SCRA)

The SCRA system uses algorithms to determine dates of active duty service and order notification periods for individuals and agencies requiring verification of service dates. In addition, SCRA now takes advantage of improved reporting of periods of Guard and Reserve active duty.



  • Your social security number may be needed in order to access Privacy Act records and assist you.  This information may be requested under Executive Order 9397 and acceptable use 11 of DoD Instruction 1000.30.  Providing your social security number is voluntary; however, failure to provide it may result in our inablility to assist you.
  • When e-mailing correspondence to that contains PII, IT MUST BE ENCRYPTED as per DoD policy.  Please call 1-866-U-ASK-NPC if you experience any problems using this account.
  • Please take a moment to complete a quick Customer Satisfaction Survey.  Let us know how we can better assist you! 

Monday - Friday (excluding federal holidays) 7 a.m. - 7 p.m. CST

1-866-U-ASK-NPC (1-866-827-5672)

DSN: 882-5672

TDD for Hearing Impaired: 1-866-297-1971

Department of the Navy's Chief Information Officer (DON CIO) message 081745Z NOV 12 provides updated guidance regarding the use of fax machines to transmit Personally Identifiable Information (PII). The policy message can be found "HERE". 




NAVY PERSONNEL COMMAND: 5720 Integrity Drive, Millington TN 38055-0000
This is an official U.S. Navy Website
Comments? Suggestions? Call NPC Customer Service: 866-U-ASK-NPC (DSN 882-5672) or Email the Webmaster
Last Modified: 12/6/2016 1:47 PM
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