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Supply Telecom 

Supply/Telecommunications (PERS-533C) specializes in the procurement of consumable and non-consumable office supplies, special order items, furniture, and office equipment (facsimile machines, typewriters, etc).

This section also provides support for voice communications to include telephone installation, phone repairs, cellular phones, pagers, calling cards, headsets and related telecommunications equipment.

Telecom FAQs

The most frequently asked questions for Supply/Telecommunications are listed below, along with their answers.  If you still have questions or concerns please call 874-4005.

For additional assistance with Telecommunications, please send an e-mail to Mill_NPCTelecomPhoneSupport@navy.mil or call 874-4000.

I have taken over a phone from someone else, how do I set up my voice mail and change the name on the display?
Unless you already know the password, you will need to contact the Telecommunications Office (874-4000) or send an E-mail to Mill_NPCTelecomPhoneSupport@navy.mil and request that the password be reset.  You can also request that your name be put on the display in that same E-mail.

What is the CPU button on my phone used for?
The CPU button on your phone stands for call pick-up.  This button allows 2 or more phones to be grouped together so that they can pick-up one anothers’ telephone calls when any phone within the group rings. All individuals that become a part of a specific group will have the capability to pick-up any other phone within that group.

How do I get consumable and non-consumable office supplies?
Office supplies fall into two broad categories: "consumables"; and "non-consumables".  Generally, all consumable supplies such as paper, pens, scotch tape, paper clips, toner cartridges, as well as  "non-consumables" are purchased by the Supply Branch.  Examples of "non-consumable" office supplies include: forms, publications, subscriptions, on-line services, flags, command boards, signs, certificates, and name tags - just to name a few.  You will need to submit a NAVPERSCOM Form 4491/2 through your Designated Supply Representative for the purchase of both types of supplies. 

How do I get office equipment or office furniture?
Discuss your needs with your DSR.  If the requirement is approved by your Department Supply Representative  (DSR), he or she will submit a requisition (NAVPERSCOM Form 4491/2 signed by the DSR) to the Supply Branch.

I have taken over a phone from someone else and I can still hear their recorded name when I retrieve my voice mail messages, how do I change the name?
When you dial into the voice mail system, enter your extension and password, you are now at the main menu, you will then press 5 and then 5 again.  You will be prompted to rerecord your name.

How do I go about changing my phone number in the global address book?
Contact Your ISO to change your telephone number  in the global address book.  

I am ready to transfer from the command. Who do I contact concerning my telephone?
Bring your checkout sheet to the Telecommunications office (Building 768, Room N202) and we will process you out of our system.  We will inform you to change your message indicating whom to contact in your absence and to provide the password to your phone to that individual or someone else in your office.  If your replacement is on board, when you check out, we will change the phone over to that person’s name if necessary.

I have a laptop and the connecting plug will not fit into the phone jack, what should I do?
All laptops used to dial-out must use an analog line.  Your laptop plug will fit into the phone jack although your plug may be smaller than the phone jack.  Once a line has been activated for laptop use, gently put the connecting plug into the analog jack (usually on the V2 jack) until it clicks. If that fails, please contact us at 874-4000.

My code has some headsets that are no longer working, how do we get those replaced?
Send an E-mail (“Telecommunications/Phone Support) identifying the names of the individuals who have broken headsets, the Pers Code and location of those individuals, and the problem with each headset.  We will contact you within 24 hours telling you when to bring those broken headsets to our office for replacement with new headsets. 

How do I get special order office supplies?
Contact your Departmental (PERS-Code) Supply Representative (DSR).  You can contact the Supply Branch to find out the name and number of your assigned DSR.

How do I establish a call pick-up group or remove someone from a call pick-up group?
Send an E-mail to the “Telecommunications/Phone Support” @ Mill_NPCTelecomPhoneSupport@navy.mil identifying all phone numbers you would like to have grouped together.  You can only be a part of one call pick-up group at a time.   To remove a number from a call pick-up group, send a request stating which phone number you would like removed from a group.

There is a beeping sound in my headset, what might be the problem?
A beeping noise in your headset usually indicates that the batteries are low and need to be replaced.  Please contact your Pers Code supply representative for new batteries. 

I am a contractor employee and I need a new phone. Who do I contact?
The designated government representative must submit all phone requests for contractor employees that need new phone service.  Each contract should have a specified individual (usually referred to as the COR) who can approve such requests.  The government representative must submit all requests for new phones in writing to the Telecommunications/Phone Support e-mail address.  The request must provide the user’s name, specify which contract they work for, and the complete location of where the phone is to be installed to include building, room, and workstation number.  You must provide justification as to why a new phone is required.   Specify if this is a permanent or temporary requirement.  Submit your request at least 24 hours prior to the date you want the phone installed.

I want to move my phone from one workstation to another, who do I contact and what information should I provide?
A qualified telephone technician must conduct any phone move.  Send an E-mail to the Telecommunications Office@ Mill_NPCTelecomPhoneSupport@navy.mil identifying your telephone number; current location to include building, room, and workstation number; location of the workstation you want to move to; and the date you want to move.  Send your request at least 24 hours before the move date for a move of three phones or less, at least 72 hours in advance for 4 – 8 phones and a week in advance for moves involving 9 or more phones.  Please do not attempt to move the phone yourself.

My telephone number is incorrect in the telephone directory on the NPC website, how do I get that information updated?
Please contact Pers-532 at 874-4248 to update your information. 

I am a civilian or military employee and I need a new phone, what shall I do?
All requests for new phones must be submitted in writing to the Telecommunications/Phone Support e-mail address.  Your request must provide the user’s name and the complete location of where the phone is to be installed to include building, room, and workstation number.  You must provide justification as to why a new phone is required.   Specify if this is a permanent or temporary requirement.  Submit your request at least 24 hours prior to the date you want the phone installed.

 

NAVY PERSONNEL COMMAND: 5720 Integrity Drive, Millington TN 38055-0000 
Comments? Suggestions? Call 866-U-ASK-NPC or Email the Webmaster | Updated:3/8/2011 3:38 PM 


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