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Points FAQ 


1.  Where can I locate my Annual Retirement Point Record (ARPR)/Annual Statement of Service History (ASOSH)?

Selected Reserve (SELRES) and Navy Operational Support Center (NOSC) Administrators can login BUPERS Online (BOL) at https://www.bol.navy.mil/ to view a member's ARPR/ASOSH.   

2.  How do I access my Annual Retirement Point Record/Annual Statement of Service History (ARPR/ASOSH) on BUPERS Online?

In light of Navy Personnel Command's 21 September 2013 shift to CAC-only access to BUPERS Online (BOL), the ARPR/ASOSH is no longer available for viewing online without a Command Access Card (CAC). 

If you do not possess a CAC and wish to view your online point record, the nearest Navy Operational Support Center (NOSC) may be able to assist you.  Also, the Navy Personnel Command Service Center (1-866-827-5672) can always provide a verbal Reserve point total.

3.  What if I can’t locate my record? What should I do about it?

The ARPR/ASOSH Online service is available to all Selected Reservists (SELRES).  If you are currently on active duty, you may not have an online record. Once you are released from active duty and re-affiliate, your record will be online.  If you can't find your record, call 1-866-827-5672 for guidance.

4.  What do I do if I am missing AT/ADT on my Annual Retirement Point Record?

If AT/ADT points were earned within the last 12 months, seek advice from your unit/NOSC. Once submitted through NSIPS, it takes approximately 60 days for the points to reflect online. If 60 days have passed and the points are still not showing online, have your unit/NOSC contact the NSIPS Help Desk for assistance.

If the AT/ADT is older than 12 months, forward supporting documentation to the address listed below for accreditation.  

If you are an IRR member, submit supporting documentation for your AT/ADT to the address listed below.

Supporting documents consist of the orders to include the pay voucher (if warranted) or the endorsed copy of the orders that indicates the REPORTING and DETACHING dates, a Page 5 (History of Assignments) from your service record or an eval/fitrep that reports the dates performed.  Once the documents are received, please allow 60 days for your point record to be updated.  If after the 60 days and the points have not posted online, call 1-866-827-5672 and a customer service agent will check the status.

5.  What do I do if I am missing Active Duty/ADSW on my Annual Retirement Point Record?

Effective 2006 active duty time electronically transmits to the participation record but it takes approximately 60 days from the release date for that time to post to the online point record. If the 60 days has passed and the active duty time has not posted online, send a copy of the DD214 to Navy Personnel Command (PERS 912) for manual crediting. The address is listed below. The DD214 is preferred because many times the orders do not include the reporting and detaching dates. If you do not have a copy of the DD214, forward a copy of the endorsed Active Duty/ADSW orders that include the reporting/detaching dates to the address listed below for accreditation.

6.  What do I do if I am missing Correspondence Courses on my Annual Retirement Point Record?

If the correspondence course is graded locally, the local reserve activity has the capability to enter the completion of courses via NSIPS if the completion date is within 12 months. Once the points are submitted through NSIPS, it takes approximately 60 days for them to show online.

If NETC Pensacola graded the course, the points will be electronically transmitted to the point record. You will see the points online approximately 60 days from the date of completion.  If after 60 days the points have not posted online, send a copy of the NETC completion certificate to PERS-912 for manual crediting.  Once sent, allow 60 days for the points to post online.

If the course was performed through Navy Knowledge Online E-Learning and you are a SELRES, there is no need to send the completion certificate to PERS-912 for manual crediting until 60 days after the completion date.  NKO courses completed on or after 1 September 2009 by SELRES electronically post to the point record, but it may take approximately 60 days from the date of completion for the points to show online.  If after 60 days and the points have not posted, send the completion certificate to the address listed below for manual crediting.  Do not scan the certificates for crediting.  Faxing or mailing are the preferred methods.  The information for mailing or faxing is listed below. If the course was completed prior to 1 September 2009, send to PERS-912 for manual crediting.

If you are IRR and have completed NKO courses, fax or mail the certificate to PERS-912 for manual crediting.  At the present time, NKO courses completed by IRR members do not electronically post to the point record.  Once sent, allow 60 days for the points to post online.

If the completed correspondence courses are older than 12 months, forward supporting documentation to the address listed below for accreditation. Once sent, allow 60 days for the points to post online.

7.  What do I do if I am missing drill credit on my Annual Retirement Point Record?

If drill credit is incorrect, contact your reserve facility for corrections.

If the drill points are within 12 months old, seek advice from your local reserve activity. The drill points are to be submitted through NSIPS for crediting. It will take approximately 60 days for the points to show online once submitted.

If the drill points are older than 12 months, documentation (drill chit/muster report) must be submitted to Navy Personnel Command (PERS-912) for input. Supporting documentation can be submitted by fax, or mailed to the address listed below.

8.  What do I do if I am missing funeral honor duty credit on my Annual Retirement Point Record?

If the funeral honor duty point(s) are less than 12 months old, seek advice from your local reserve activity. The funeral honor duty points are to be submitted through NSIPS for crediting. It will take approximately 60 days for the points to show online once submitted.

If the funeral honor duty point(s) are older than 12 months, documentation (funeral honor duty chit/muster report) must be submitted to Navy Personnel Command (PERS-912) for input. Supporting documentation can be submitted by fax, or mailed to the address listed below.

9.  When will I see my points online?

Once your reserve center submits the points through NSIPS, it takes approximately 60 days for the points to show online. If, after 60 days, the points are still not showing online, then your reserve center should contact the NSIPS Help Desk for assistance. The Help Desk can track the points to see when they rejected, then can re-send them.  If the drill, correspondence course or annual training is over 1 year old, then Navy Personnel Command (PERS-912) must manually credit the retirement points (Please allow up to 60 days for these corrections to be reflected online).

10.  What is the address for retirement point related correspondence?

Commander, Navy Personnel Command (PERS-912)
5720 Integrity Drive
Millington  TN 38055

Fax 901-874-7044

Or call Toll free  1-866-827-5672

Do not scan and email retirement point related correspondence.

11. How do I change my address if I am a retiree?

Retired Reservists who will be eligible for retired pay at age 60 (gray area) and personnel on the Retired List (receiving pay) are responsible for keeping Navy Personnel Command (PERS-912) informed of their current mailing address.  If a temporary change of residence is planned and mail cannot be delivered promptly by means of the existing mailing address, the member should also inform PERS-912 of the temporary address at the beginning of the temporary residence period and of the return to the permanent address at the end of the period.

Contact PERS-912 by calling 1-866-827-5672 to update your mailing address.

Personnel receiving retired pay and former members must also notify the Director, Defense Finance and Accounting Service, U.S. Military Retirement Pay, P.O. Box 7130, London, KY 40742-7130, toll free number 1-800-321-1080.

12.  Can I earn points for completing courses while on active duty/AT/ADT/ADSW etc?

No other participation can be earned while on active service.  BUPERSINST 1001.39 and DODI 1215.7 are specific in stating such.  So please keep in mind while performing active service, do not complete a correspondence course to earn additional points.  No points will be credited for courses completed while on active service.

13.  What is a qualifying/satisfactory year towards reserve retirement eligibility?

A qualifying/satisfactory year of service is defined as an anniversary year in which a member is credited with 50 or more retirement points.  Retirement points can be earned by performing drills, courses, annual training/active duty training and active duty.

14.  What is the total number of inactive points that can be earned?

The 2008 National Defense Authorization Act (NDAA) approved an increase from 90 to 130 as the number of inactive duty points that can be credited in any single anniversary year (sum of drills, courses and membership points).  This change applies to anniversary years ending on or after 30 Oct 2007.

 

NAVY PERSONNEL COMMAND: 5720 Integrity Drive, Millington TN 38055-0000 
Comments? Suggestions? Call 866-U-ASK-NPC or Email the Webmaster | Updated:7/30/2014 2:37 PM 


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