HELSEACOMBATRON TWO THREE


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OMBUDSMAN
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Dear Family and Friends of HSC-23,
 
My name is Michelle Pranger, and it is my pleasure to serve as your Command Ombudsman. My husband and I have been at the command since December 2013, and I have been serving as the Ombudsman since August 2014.
 
I am a volunteer appointed by the Commanding Officer to serve as the primary link between Command families and Command leardership. As your Ombudsman, I support the command mission by serving as a trained resource for information, referrals, and as a vital source of communication for family members, whether they are at home or on deployment.
 
All Ombudsman go through Ombudsman Basic Training, as well as attend monthly assemblies and Advanced Trainings so that they are
up-to-date on resources and information needed to best support command families, and so that they may be an effective representative of the Command and an advocate for family members. I am here to assit you with any concerns you may have, refer you to helpful points of contact and resources, and lend support to you and your families.
 
As your Ombudsman I will:
  • Serve as a reliable source of information and have a direct access to the command.
  • Pass information to and from the command leardship.
  • Maintain a high degree of confidentiality and bring emergency issues to the attention of the command.
  • Assist in crisis and disaster response as directed by the Commanding Officer.
  • Refer families in need of resources to military and command agencies, such as American Red Cross, Fleet and Family Support Center, Navy-Marine Corps Relief Society, and many others.
  • Participate in monthly assemblies and training to be up to date on all the new information and resources to best support the command families.

I am committed to serving you with the highest standards of professionalism, patience, reliability, and confidentility. As Ombudsman, I am proud to serve HSC-23 and its families. I am here to provide you with the tools and information that will help you be successful in your important role as part of the Navy familiy!

Please call me if I can be of any assistance to you. Your questions, comments and concerns will all be held in strictest confidence, within the guidelines defined in OPNAVIST 1750.1G- The Navy Family Ombudsman Instruction. I am available 24 hours a day for emergencies at (619) 301-1413. I will return all routing calls within 24 hours, and if I do not answer please leave me a voicemail including your name and phone number. I can also be reached by email at ombudsman.hsc23@gmail.com. I send out weekly or bi-weekly emails regarding upcoming events and opportunities for military families in the San Diego area. If you would like to be added to this distribution list, please let me know

 

Michelle Pranger

HSC-23 Command Ombudsman