NAVY 311 Services
Support Request Management
Navy 311 operates a Navy-wide Enterprise Customer Relationship Management (eCRM) Shared Data Environment (SDE). This environment is a collaborative platform that records, tracks, and delivers requests for customer support to the appropriate support provider. The environment is a collaborative initiative among the NAVY 311 support communities, linking contact centers to support providers, creating a common operating perspective across all support organizations and functional disciplines.
NAVY 311 offers the following Support Request Management Services:
Customer Relationship Management (CRM) Application Support Services
Request to provide a program/organization, which may have no CRM solution, with an application to record, track, and update their requests for support using an existing eCRM solution.
Shared Data Environment (SDE) Integration Support Services
Request to provide a program/organization the ability to integrate their existing CRM environment with the NAVY 311 eCRM environment (data sharing).
Request to provide a program/organization a pathway to re-host their existing CRM applications and forms in an approved Navy Data Center.
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