Home      |       About Us      |       NAVY 311 Services      |       Metrics      |       Resources      |       NAVY 311 FAQs      |       NIAPS Welecome to the NAVY 311 website!  Click a link on the gray navigation bar to view other sections of this site.

NAVY 311 can help put the pieces together for you. Read about our many business solution services below

NAVY 311 Services

NAVY 311 is more than call center support. NAVY 311 offers help desk integration, customer relationship management, business intelligence, metrics services and other enterprise solutions.

Support Community Services: Customer service representatives, personnel, and the non-technical capabilities that enable a tiered response system. The business rules of each tier ensure consistency of support from initial service request through issue resolution.  Visit a link to learn more.

> Tiered Help Desk Support Services   > Support Provider Directory Services   > Integration Support Services

Support Request Management Services: NAVY 311 operates a Navy-wide Enterprise Customer Relationship Management (eCRM) Shared Data Environment (SDE) that is a collaborative platform to record, track, and deliver requests for customer support to the appropriate support provider.  The environment is a collaborative initiative among the NAVY 311 support community, linking contact centers to support providers, creating a common operating perspective across all support organizations and functional disciplines.  Visit a link to learn more.

> CRM Application Support   > SDE Integration Support   > CRM System Re-Hosting Support

Business Intelligence (BI) and Metrics Services: NAVY 311 provides analytical tools and decision-quality data to help the warfare enterprises, resource managers, program offices and analysts identify recurring systemic issues and make informed business decisions. The BI tool utilizes the SDE repository of all records to enable data mining to identify trends and thereby enable process improvements and total ownership cost reduction analytics.  View a link to learn more.

> Business Intelligence Reporting    > Metrics Support


Quick Links

No Fear Act   |   FOIA   |   Security & Privacy
Accessibility/Section 508   |   Fraud, Waste & Abuse
Suicide Prevention   |   Navy Jobs   |   USA.gov

This is an official United States Navy Website.

Contact Webmaster   |   Site Map
This US Government system is subject to monitoring. Please review the Privacy Policy.

The appearance of external hyperlinks does not constitute endorsement by the United States Department of Defense, the United States Department of the Navy and the Space and Naval Warfare Systems Command (SPAWAR) of the linked web sites, or the information, products or services contained therein. For other than authorized activities such as military exchanges and Morale, Welfare and Recreation (MWR) sites, the United States Department of Defense, the Department of the Navy and the Space and Naval Warfare Systems Command does not exercise any editorial control over the information you may find at these locations. Such links are provided consistent with the stated purpose of this DoD web site.

In order to provide our customers with the best information more effectively, the SPAWAR Enterprise Public Website has undergone several recent revisions. We welcome your comments regarding revisions or other issues.  Please send us your feedback.