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Welcome !!

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Welcome to the

NAVY 311 website!
(formerly known as the AnchorDesk
or Distance Support website)

Introducing easier access to
Navy Help Desk support!

 

The collective Fleet assistance capabilities of the AnchorDesk,
1-877-41-TOUCH (Option 2), and the Global Distance Support Center (Technical) have been renamed to "NAVY 311."

 

Now, you need only remember one entry point - NAVY 311 - to get immediate "reach-back" support for any issue, any time.

 

The same service excellence that has characterized Distance Support to the Fleet has not changed.

 

So go ahead ... call us today!

 

Suicide Prevention - Click here to access the Veterans Crisis Line

 

Contacting NAVY 311
(Available 24/7)

Phone:  1-855-NAVY-311
               (1-855-628-9311)

DSN:      510-NAVY-311
               (510-628-9311)

Email:   Navy311@Navy.Mil

Naval Message:
NAVY THREE ONE ONE NORFOLK VA

Text NAVY 311       Learn How

Click to start a live online Chat session with a NAVY 311 Help Desk Professional

Live CHAT Support - 24/7

Click to Learn More About NAVY 311. Download Fact Sheets, Overviews, FAQs, and more.
Learn More About NAVY 311

Please choose an option below.

Submit a request by clicking on one of the two links to the right.

Submit a Support Request

Any Question. Any Concern. Any Subject.

CAC Users   |   Public/Non-CAC Users

 
Check the status of a request by clicking one of the two links to the right.

Check Status

View the status of a submitted support request.

CAC Users   |   Public/Non-CAC Users

 
If you are a CAC holder, click the link on the right to access a suite of available NAVY 311 metrics and reports

Access Metrics and Reports

View available NAVY 311 metrics and report products.

CAC Users   |   Public/Non-CAC Users

 
Search the Support Provider Directory

Search Support Provider Directory

Similar to a phone book, search for a support provider.

CAC Users   | Public/Non-CAC Access Coming Soon!

View
User
Guide
Click one of the two links to the right to learn more about or start the process of Partnering with NAVY 311.

Partnering with NAVY 311

Request NAVY 311 Help Desk Services and more.

CAC Users   |   Public/Non-CAC Users

(Click a PESTOMIN category below to view support links in its area)

Personnel
/Manpower
Equipment
/Maintenance
Supply and
Logistics
Training and
Education
Ordnance Medical Installations
/Facilities
Networks and
Computers

NAVY 311 IS A NAVY ENTERPRISE-WIDE INITIATIVE

 

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