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Customer Service Center

Navy Personnel Command > Organization > NPC > Customer Service


The NPC Customer Service Center is a leading edge contact center providing support to Sailors and their families around the world.

Navy Information Repository - NAVY FAQS - Knowledge Base 

  • Save time by searching our Internal Knowledge Base for all yours NPC related questions.  
  • Navigate to the "Support" tab and enter keywords in Search field.
    • Note:  Knowledge Base access requires DoD CAC access as well as username and password.  For assistance with CAC and password resets call 1-866-U-ASK-NPC (1-866-827-5672).
    • This CRM System is the same system used to check Selection board packages.





  • Your social security number may be needed in order to access Privacy Act records and assist you.  This information may be requested under Executive Order 9397 and acceptable use 11 of DoD Instruction 1000.30.  Providing your social security number is voluntary; however, failure to provide it may result in our inablility to assist you.
  • When e-mailing correspondence to that contains PII, IT MUST BE ENCRYPTED as per DoD policy.  Please call 1-866-U-ASK-NPC if you experience any problems using this account.
  • Please take a moment to complete a quick Customer Satisfaction Survey.  Let us know how we can better assist you! 
  • Take a look at our new Trending FAQ's to quickly get the answer to your questions!


Monday - Friday (excluding federal holidays) 7 a.m. - 7 p.m. CST

1-866-U-ASK-NPC (1-866-827-5672)

DSN: 882-5672

TDD for Hearing Impaired: 1-866-297-1971

Department of the Navy's Chief Information Officer (DON CIO) message 081745Z NOV 12 provides updated guidance regarding the use of fax machines to transmit Personally Identifiable Information (PII). The policy message can be found "HERE".

E-mail NPC Customer Service Center






NAVY PERSONNEL COMMAND: 5720 Integrity Drive, Millington TN 38055-0000
This is an official U.S. Navy Website
Comments? Suggestions? Call NPC Customer Service: 866-U-ASK-NPC (DSN 882-5672) or Email the Webmaster
Last Modified: 9/6/2016 12:21 PM
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